Archive for the ‘Advice’ Category
The Toyota Prius is one of Eric’s favorite cars. They’re safe, reliable and when they need to be taken apart they go back together flawlessly. Generation 2 Toyota Prius are at the right age for having the high voltage (HV) battery replaced. Typically an owner will get about 10 years out of the original battery. At Grand Rapids Hybrid, we replace HV batteries on a regular basis. This is NOT to say that the Prius has a failing HV battery system, but that the generation 2 batteries are at the right age to be replaced. At Grand Rapids Hybrid we only install new Toyota Batteries and use Toyota test equipment to verify the health of your Toyota hybrid.
Some symptoms of HV battery failure are:
- Warning lamps on
- Loud fan from the passenger back seat
- Performance down
- Gas mileage down
At Grand Rapids Hybrid, each HV battery comes with a 3 year, 36,000 mile warranty, a hybrid health check to verify all hybrid components and three additional health checks (one every 12 months for the next 3 years) after installation to verify status and as our way of saying thank you for choosing Grand Rapids Hybrid. We are typically more reasonably priced than Toyota dealerships.
If you have any questions about the price of the replacement of the HV battery in your Toyota Prius (or any other hybrid question) give us a call today! 616-532-6600. Eric’s advanced expert knowledge in hybrid vehicles is at your disposal.
Recently our fundraiser for HQ caught the attention of WZZM’s Angela Cunningham. Angela came into the shop early one morning to get the word out about our fundraiser AND to give us a giant surprise!
Click here to watch the live tv interview
Here is the text story from WZZM:
WYOMING, MICH. – Owners of a West Michigan business have spent much of this holiday season trying to add a little joy to those who are less fortunate.
Jamie Carlson, co-owner of Ervine’s Auto Repair and Grand Rapids Hybrid, along with her daughter Megan Dineff, have spent months collecting donations for homeless, runaway and displaced youth in West Michigan.
“It just breaks my heart that there are youth that don’t have a place they are safe,” said Carlson. “There is a need for someplace like HQ. And, I am so grateful for a place like HQ.”
HQ is a “drop-in” shelter that serves 14 to 24-year-olds facing housing instability. Development Director, Luke Petsch, says their clients are young people who find themselves in variety of crisis situations.
“It could mean they are runaways. It could mean they’ve been kicked out. It could mean that because of the economics of the family, there is just no longer a place for that youth to stay,” he describes. “What happens then, is they find themselves at this crisis point wondering what do they do. Where do they go? HQ strives to be that place.”
HQ, located in southeast Grand Rapids, provides a variety of services, including a safe place to rest and access resources and basic needs.
“So it is everything from providing a place to shower and do your laundry to a place to come play music, read a book and connect with adults,” says Petsch. “We believe it should be easy to access resources you need, whether it is something like mental health support or employment services. And, when you have adults who care about you and invest in that relationship, it makes it easy to say ‘this is what I want from life. This is what I need to get there.'”
“We want these youth to know is that the community cares about them. They want to know there are people out here that care what happens to them,” says Carlson. “I hope they feel that through this small gift.”
Carlson and Dineff plan to donate 75 gift bags to HQ clients. Through fundraising efforts, Carlson and Dineff have collected items they believe will be much appreciated by the youth.
“We are putting together items that are just above the basic needs. So, socks, water bottles, ear buds, USB plugs, notebooks to write down their thoughts and gift cards, said Dineff. “Stuff that can go in a backpack that the youth can take with them and feel that they are loved.”
On Monday morning Carlson and Dineff were feeling the love, themselves, when a surprise visitor stopped by their shop. Tony Castillo, owner and operator of several West Michigan McDonalds, showed up and presented them with 40 $10 gift cards.
Castillo said when he learned of their effort, he knew he had to be involved with this type of community outreach.
“When I got the call, I said I’m there,” said Castillo. “It should be easy to give, for those of us who have more. For me to be a part of this is huge. I am extremely gratified.”
Dineff says Castillo’s gift allowed them to complete the last of their stockings. They plan on presenting them to HQ this Friday.
“I am so thankful there are other people want to help those who are less fortunate and those who are struggling, she said. “That really hits a big spot in my heart. I am so thankful to know there are like-minded people around who are willing to go above and beyond.”
Since HQ opened its doors, 3 years ago, it has seen roughly new 20 to 30 youth drop in daily. HQ serves, on average, 300 youth each week. Petsch says the number has grown each year.
Eric was recently interviewed on WZZM 13 here in Grand Rapids about making sure a vehicle is ready for fall and the winter months.
Main points of the interview:
Get your vehicle a safety inspection ASAP. The reason Eric urges you to do this right away is in case there is a list of safety items that needs to be addressed. We can help you prioritize the repairs needed and by the time snow starts falling you can be ready to go!
- Tires. They are the number one item to keep your car or truck on the road. Reliable tires are necessary to make sure you can safely stop, especially in inclement weather.
- Check the coolant (along with other fluids). Certainly we don’t want any engine to ever freeze. It is going to get really cold. Most engines will go through the summer months with no problem, even with inadequate anti-freeze protection but, as soon as the winter and cold weather gets here, that is when you are going to see an issue if that has been neglected.
- Check the battery to make sure it is in good shape. Batteries have a lot more stress on them when the temperature drops.
- Replace windshield wipers to make sure visibility isn’t compromised.
- Check heating system, to make it is performing well enough to keep drivers comfortable and defrost windows.
- Check brakes, to make sure they are in safe working order.
- Check and replace, if needed, exterior and brake lights to make sure other drivers can see you and you can see where you are going
If you have questions about the safety of your vehicle, give us a call! We’re happy to make sure you and your family safe on the road this fall and winter. At Ervine’s and Grand Rapids Hybrid we have free loaner cars help ease the inconvenience of being without your vehicle while repairs are made. 616-532-6600
Ervine’s Auto Repair and Grand Rapids Hybrid are excited to announce that we’re putting on our first annual car show! We’re holding this FREE event for the public and would love to see you here! We have dash plaques for the first 30 vehicles registered. If you’d like to register your vehicle before the event, email Megan at email@example.com
We’ll have food and drinks available for purchase with ALL proceeds going to benefit HQ, a runaway & homeless youth drop-in center in Grand Rapids. Click here to find out more about HQ
WYOMING, Michigan – June 28, 2017 — Eric Carlson, owner of Ervine’s Auto Repair and Grand Rapids Hybrid, has been named the NAPA/ASE Technician of the Year for 2017. Eric was selected from more than 300 NAPA Auto Care centers in the West Michigan region for the 5th time (2010, 2011, 2013, 2016, 2017).
The Technician of the Year award is presented annually by NAPA Auto Parts and ASE (Automotive Service Excellence) to an individual in the automotive repair and maintenance industry who meets a list of detailed requirements.
Carlson was selected for demonstrating superior technical skills and business practices, showing a commitment to customer service and training, supporting his business’ community and demonstrating outstanding service to the industry.
About Eric Carlson
Carlson has 40 years of experience in the automotive repair and maintenance industry, all of which have been spent in the Grand Rapids area. He and his wife, Jamie, have owned Ervine’s Auto Repair (4311 Stafford Ave SW) since 1994. In 2011, Carlson’s opened Grand Rapids Hybrid (4307 Stafford Ave SW), West Michigan’s first qualified independent hybrid repair facility. Eric’s passion and reputation have drawn many Prius and other hybrid customers from across the street and across the state. Ervine’s and Grand Rapids Hybrid continue to equip ASE Certified Master Technicians with the most current technological equipment and training to stay current with the changing demands of efficiently maintaining and repairing customer’s vehicles. They also strive to offer the best customer service to the Grand Rapids metro area, which is evident by the excellent Google ratings. To learn more about Eric and services provided at Ervine’s Auto Repair and Grand Rapids Hybrid, please visit http://www.ervines.com or http://www.ervines.com/hybrid-repair-grand-rapids/ or call 616-532-6600.
Chelsea Vives: Awesome service!! They were extremely helpful and friendly! I loved how they were accommodating to the customers and being very organized with after hours drop-offs and pick-ups. They were also very quick with fixing my car which was great.
Andy Krafft: Ervine's has provided great service for me throughout my college years! They do their best to make time for customers and understand the importance and value in quality service. Would definitely recommend!
Erin O'Brien-Jenison: The staff is very friendly. The technicians take the time to explain repairs in detail. The loaner car service is very convenient for my family. Each of my experiences with Ervine's has been very positive.
Jamie Riehle: My car needed a lot of work and being relatively new to the area, I had to rely on online reviews. Ervine's got great feedback, so I made an appointment through their website. I was contacted almost immediately and scheduled very quickly. The repairs took a few days, but with the free loaner it was no big deal. They explained everything to me, helped me prioritize which repairs to do first, and Jamie even entertained my 5-year-old while I spent 10 minutes on the phone with my bank to get my payment to go through. I may have been able to find someplace a little cheaper, but you can't pay for the excellent customer service at Ervine's. The lobby is clean, has fresh coffee, and is very professional. As a woman I've been intimidated going into car shops but I never felt that way at Ervine's. I'll definitely be returning.
Kaitlin McDowell: I had a great experience at Ervine's. I know very little about my car beyond turning it on, so I was relieved when the staff were willing to spend extra time explaining to me exactly what is going on and helping me to be an informed consumer. I also appreciated that they are not trying to sell something-- I did not actually need the repair that the dealership had told me to IMMEDIATELY deal with, and the folks at Ervine's were willing to tell me that when they could have made a buck doing the repair. The visit was so painless I even got to run errands while I was waiting using one of their fabulous loaner cars. Thank you so much!