Archive for the ‘Awards’ Category
Eric Carlson, owner of Ervine’s Auto Repair in Wyoming, Michigan, has been named the NAPA/ASE Technician of the Year. He was selected from more than 300 NAPA Auto Care centers in the west Michigan region for the second consecutive year.
The Technician of the Year award is presented annually by NAPA Auto Parts and ASE (Automotive Service Excellence) to an individual in the automotive repair and maintenance industry who meets a list of detailed requirements.
Carlson was selected for demonstrating superior technical skills and business practices, showing a commitment to customer service and training, supporting his business’ community and demonstrating outstanding service to the industry.
About Eric Carlson
Carlson has 29 years of experience in the automotive repair and maintenance industry, all of which have been spent in the Grand Rapids area. He and his wife, Jamie, have owned Ervine’s Auto Repair (4311 Stafford Rd) since 1994 and continue to provide top quality service from ASE Certified Master Technicians to the Grand Rapids metro area.
Chelsea Vives: Awesome service!! They were extremely helpful and friendly! I loved how they were accommodating to the customers and being very organized with after hours drop-offs and pick-ups. They were also very quick with fixing my car which was great.
Andy Krafft: Ervine's has provided great service for me throughout my college years! They do their best to make time for customers and understand the importance and value in quality service. Would definitely recommend!
Erin O'Brien-Jenison: The staff is very friendly. The technicians take the time to explain repairs in detail. The loaner car service is very convenient for my family. Each of my experiences with Ervine's has been very positive.
Jamie Riehle: My car needed a lot of work and being relatively new to the area, I had to rely on online reviews. Ervine's got great feedback, so I made an appointment through their website. I was contacted almost immediately and scheduled very quickly. The repairs took a few days, but with the free loaner it was no big deal. They explained everything to me, helped me prioritize which repairs to do first, and Jamie even entertained my 5-year-old while I spent 10 minutes on the phone with my bank to get my payment to go through. I may have been able to find someplace a little cheaper, but you can't pay for the excellent customer service at Ervine's. The lobby is clean, has fresh coffee, and is very professional. As a woman I've been intimidated going into car shops but I never felt that way at Ervine's. I'll definitely be returning.
Kaitlin McDowell: I had a great experience at Ervine's. I know very little about my car beyond turning it on, so I was relieved when the staff were willing to spend extra time explaining to me exactly what is going on and helping me to be an informed consumer. I also appreciated that they are not trying to sell something-- I did not actually need the repair that the dealership had told me to IMMEDIATELY deal with, and the folks at Ervine's were willing to tell me that when they could have made a buck doing the repair. The visit was so painless I even got to run errands while I was waiting using one of their fabulous loaner cars. Thank you so much!