Archive for the ‘Hybrid Repair’ Category

The Toyota Prius is one of Eric’s favorite cars.  They’re safe, reliable and when they need to be taken apart they go back together flawlessly.  Generation 2 Toyota Prius are at the right age for having the high voltage (HV) battery replaced.  Typically an owner will get about 10 years out of the original battery.  At Grand Rapids Hybrid, we replace HV batteries on a regular basis.  This is NOT to say that the Prius has a failing HV battery system, but that the generation 2 batteries are at the right age to be replaced.  At Grand Rapids Hybrid we only install new Toyota Batteries and use Toyota test equipment to verify the health of your Toyota hybrid. 

 

Some symptoms of HV battery failure are:

  • Warning lamps on
  • Loud fan from the passenger back seat
  • Performance down
  • Gas mileage down

At Grand Rapids Hybrid, each HV battery comes with a 3 year, 36,000 mile warranty, a hybrid health check to verify all hybrid components and three additional health checks (one every 12 months for the next 3 years) after installation to verify status and as our way of saying thank you for choosing Grand Rapids Hybrid.  We are typically more reasonably priced than Toyota dealerships.

If you have any questions about the price of the replacement of the HV battery in your Toyota Prius (or any other hybrid question) give us a call today! 616-532-6600.  Eric’s advanced expert knowledge in hybrid vehicles is at your disposal.

 

offOctober 16, 2017

Eric was recently interviewed on WZZM 13 here in Grand Rapids about making sure a vehicle is ready for fall and the winter months.

 

http://www.wzzm13.com/money/cars/october-is-fall-car-care-month-experts-offer-tips-to-keep-you-on-the-road/483076568

 

Main points of the interview:

Get your vehicle a safety inspection ASAP.  The reason Eric urges you to do this right away is in case there is a list of safety items that needs to be addressed.  We can help you prioritize the repairs needed and by the time snow starts falling you can be ready to go!

  1. Tires.  They are the number one item to keep your car or truck on the road. Reliable tires are necessary to make sure you can safely stop, especially in inclement weather.
  2. Check the coolant (along with other fluids).  Certainly we don’t want any engine to ever freeze. It is going to get really cold. Most engines will go through the summer months with no problem, even with inadequate anti-freeze protection but, as soon as the winter and cold weather gets here, that is when you are going to see an issue if that has been neglected.
  3. Check the battery to make sure it is in good shape. Batteries have a lot more stress on them when the temperature drops.
  4. Replace windshield wipers to make sure visibility isn’t compromised.
  5. Check heating system, to make it is performing well enough to keep drivers comfortable and defrost windows.
  6. Check brakes, to make sure they are in safe working order.
  7. Check and replace, if needed, exterior and brake lights to make sure other drivers can see you and you can see where you are going

If you have questions about the safety of your vehicle, give us a call! We’re happy to make sure you and your family safe on the road this fall and winter.  At Ervine’s and Grand Rapids Hybrid we have free loaner cars help ease the inconvenience of being without your vehicle while repairs are made.   616-532-6600

On my drive in to work, occurred to me to mention some of the less than obvious benefits of driving a hybrid. I happened to be driving our Chevy Volt, we also have a Toyota Prius. In addition to the great fuel economy, did you know you don’t even use the traditional brakes above about 10 mph? So guess what? no annoying brake pulsation, noisy brakes, dirty wheels from brake dust and brakes that last on average 100,000 miles. Your non hybrid will have chewed up 2 sets of brakes in that amount of time, to the tune of about $700.00. Spend or save the money for something fun!

-Eric

Anyone with a Generation 3 Prius (2010- 2015) who is sick of listening to the reverse back up alarm beeping can easily have this changed to a single beep. Well, that is if you have a factory scan tool to connect to the diagnostic connector under the dash. Fortunately, Grand Rapids Hybrid has the correct scanners to work on all hybrids.  If you would like us to change this setting in your Prius, feel free to call and set up a time that is convenient for you. It is free of any charge and takes just a few minutes.

As a side note, if you own a Gen 2 Prius, 2004- 2009, we have a tutorial on Youtube that takes you through the process while sitting in your vehicle.

Good luck and we look forward to hearing from you, Eric.

I recently worked on a 2009 Toyota Prius. The complaint was the air bag light was on. Our customer had the Toyota Prius at a local Grand Rapids, MI dealer prior and was told it needed a wiring harness. This information was not helpful in the least. There are numerous harnesses involved and these can be very costly, depending on which one. As it turns out, the Toyota Prius had been totaled by the insurance company and had a salvage title. The car had been improperly repaired before being sold to our customer, and this was causing the air bag light issue. The entire roof had been replaced using another Toyota Prius roof. They had cut the support pillars, wiring and anything else in the way to swap the tops. The wiring reconstruction was poor and potentially dangerous. The air bags will not deploy in the event of an accident if there is an issue with this system.

The point of this is: buying a vehicle with a salvage title is very risky. There is a very good reason the vehicle is totaled by the insurance company, and that is that it couldn’t be made safe for the road at an affordable price. In this particular case with the Toyota Prius, at any price. The sectioning off of a roof by cutting the support pillars greatly weakens the entire structure. Our customer Grand Rapids Hybrid customer has been properly educated and informed, but I suspect will continue to drive the vehicle simply out of necessity. We were able to locate wiring issue and properly repair that issue at a reasonable cost, but nothing can be done for the substandard body repairs. Please use extreme caution or avoid purchasing vehicles with a salvage title. It remains, true, buyer beware. Keep your wheels on the road, Eric.

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Ervine's, a Grand Rapids auto repair shop, provides a wide-range of car repair services from ASE Certified Master Technicians. In addition, we also offer free loaner cars, 24-hour automotive assistance, free Wi-Fi and Starbucks coffee while you wait in our comfortable lobby!

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  • Chelsea Vives:
    Awesome service!! They were extremely helpful and friendly! I loved how they were accommodating to the customers and being very organized with after hours drop-offs and pick-ups. They were also very quick with fixing my car which was great.


    Andy Krafft:
    Ervine's has provided great service for me throughout my college years! They do their best to make time for customers and understand the importance and value in quality service. Would definitely recommend!


    Erin O'Brien-Jenison:
    The staff is very friendly. The technicians take the time to explain repairs in detail. The loaner car service is very convenient for my family. Each of my experiences with Ervine's has been very positive.

  • Jamie Riehle:
    My car needed a lot of work and being relatively new to the area, I had to rely on online reviews. Ervine's got great feedback, so I made an appointment through their website. I was contacted almost immediately and scheduled very quickly. The repairs took a few days, but with the free loaner it was no big deal. They explained everything to me, helped me prioritize which repairs to do first, and Jamie even entertained my 5-year-old while I spent 10 minutes on the phone with my bank to get my payment to go through. I may have been able to find someplace a little cheaper, but you can't pay for the excellent customer service at Ervine's. The lobby is clean, has fresh coffee, and is very professional. As a woman I've been intimidated going into car shops but I never felt that way at Ervine's. I'll definitely be returning.

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  • Kaitlin McDowell:
    I had a great experience at Ervine's. I know very little about my car beyond turning it on, so I was relieved when the staff were willing to spend extra time explaining to me exactly what is going on and helping me to be an informed consumer. I also appreciated that they are not trying to sell something-- I did not actually need the repair that the dealership had told me to IMMEDIATELY deal with, and the folks at Ervine's were willing to tell me that when they could have made a buck doing the repair. The visit was so painless I even got to run errands while I was waiting using one of their fabulous loaner cars. Thank you so much!

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