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Category Archives: Customer Stories

A Cautionary Tale from Grand Rapids Hybrid

I recently worked on a 2009 Toyota Prius. The complaint was the air bag light was on. Our customer had the Toyota Prius at a local Grand Rapids, MI dealer prior and was told it needed a wiring harness. This information was not helpful in the least. There are numerous harnesses involved and these can be very costly, depending on which one. As it turns out, the Toyota Prius had been totaled by the insurance company and had a salvage title. The car had been improperly repaired before being sold to our customer, and this was causing the air bag light issue. The entire roof had been replaced using another Toyota Prius roof. They had cut the support pillars, wiring and anything else in the way to swap the tops. The wiring reconstruction was poor and potentially dangerous. The air bags will not deploy in the event of an accident if there is an issue with this system. The point of this is: buying a vehicle with a salvage title is very risky. There is a very good reason the vehicle is to ... read more

A Tale of Two Warranties

We've long said, “Regular maintenance allows us to catch small problems before they grow large enough to threaten your safety, comfort and/or wallet.” Our customers' recent experiences with dealerships and extended warranties prove this true now more than ever. “Amy” brought her 2004 Buick Regal into Ervine's nine days after her dealer recommended maintenance service when she was there for a check engine light diagnosis and cooling system repair. Ervine's maintenance inspection revealed leaking valve cover gaskets, leaking intake gaskets, broken front sway bar and links and a malfunctioning intermediate shaft. We don't know why the dealership did not inform “Amy” of the needed repairs. Her extended warranty was good for just 265 more miles. Many times, dealerships must operate under a policy that if the customer does not complain about it, the technician or service writer cannot bring a needed repair to the customer's attention and have i ... read more

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