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Tag Archives: Warranty Repair

Megan on GR Rideshare Adventures

Megan on GR Rideshare Adventures

Did you know we sponsor a few podcasts at Ervine's and Grand Rapids Hybrid?  One of the podcasts is called GR Rideshare Adventures Podcast. It's a podcast that talks gig-economy but mostly Uber and Lyft driving. On a recent episode Jason Teri and I sit down and chat all things Ervine's Auto Repair and Grand Rapids Hybrid! Though it was a bit out of my comfort zone, I fell back on my expert knowledge of Ervine's Auto Repair and Grand Rapids Hybrid.  We talked about our history, 25th birthday celebration, culture, awards, and shenanigans that make Eric (my dad) shake his head.  We also talked about the newly added service to BMW and Minis!  Since this episode was recorded, I have vowed to never say "I don't know anything about cars" again and I'm now learning  abou ... read more

A Tale of Two Warranties

We've long said, “Regular maintenance allows us to catch small problems before they grow large enough to threaten your safety, comfort and/or wallet.” Our customers' recent experiences with dealerships and extended warranties prove this true now more than ever. “Amy” brought her 2004 Buick Regal into Ervine's nine days after her dealer recommended maintenance service when she was there for a check engine light diagnosis and cooling system repair. Ervine's maintenance inspection revealed leaking valve cover gaskets, leaking intake gaskets, broken front sway bar and links and a malfunctioning intermediate shaft. We don't know why the dealership did not inform “Amy” of the needed repairs. Her extended warranty was good for just 265 more miles. Many times, dealerships must operate under a policy that if the customer does not complain about it, the technician or service writer cannot bring a needed repair to the customer's attention and have i ... read more

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