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If you’re driving a hybrid or electric vehicle in Grand Rapids, Michigan you’ve most likely made a thoughtful, conscious decision to do so. Grand Rapids Hybrid, a division of Ervine’s Auto Repair is the first and only qualified independent hybrid repair facility in Grand Rapids. We are equipped to maintain and service Toyota, Ford and Honda Hybrid vehicles as well as Chevy Volt and Nissan Leaf electric vehicles.read more
As co-owner of Ervine's Auto Repair, and two-time NAPA/ASE Technician of the Year in Grand Rapids, Eric can tell you everything you wanted to know about anything with an engine! Have a question you need answered? Send Eric an e-mail! If you're lucky, we'll even post the question and answer in our blog.read more
We have all had sales people try to sell us extended warranties, typically on electronics or appliances. Some of our Grand Rapids customers bought used vehicles and received the same sales pitch. The automotive ‘extended warranty’ is nothing more than an insurance policy. An average on how much the auto insurance industry pays back on every dollar they collect, is roughly $.98, or 98% payback. The used car extended warranty policies that people have purchased have, by my own experience of dealing with them for almost 40 years, much lower. Used car extended warranties are some of the worst ways to spend your money, in my opinion. With an insurance company, there is some recourse if a consumer feels that he or she has not been fairly compensated in the event of a loss. With the used car extended warranty, the consumer has nothing but a 1-800 number to call and state the loss. If the company agrees the consumer has a claim, THEY decide how much is covered, what kind of parts, how much they will pay in labor, etc. This isn’t different than a traditional insurance company EXCEPT they will deny virtually everything. The fine print is where the devil lives. Almost anything that realistically can break, wear out, or fail before its normal time is not covered, and if you don’t agree with what they have decided, tough luck. There is no regulatory agency like a traditional insurance company has; consumers are just left out in the cold. We currently have a 2007 Malibu, recently purchased in Grand Rapids, worth according to Kelly Blue Book, $7,600. The used car extended warranty contract we have from the customer states he paid $1,995 for the warranty. That’s 38% of the value of the car. Good grief! We all know the warranty can financed with the purchase price of the car, so realistically the warranty was substantially more at the end of the loan. Our customer will be lucky if the warranty company pays out $500 on the vehicle which has transmission problems-which are soon to be denied by the company. In closing, NEVER buy a used car extended warranty. Get a used vehicle inspection professionally done prior to purchase and save your money in an auto repair fund for the inevitable.
Keep your wheels on the road. Eric.
To find out more about Ervine’s vehicle inspections, click here
Chelsea Vives: Awesome service!! They were extremely helpful and friendly! I loved how they were accommodating to the customers and being very organized with after hours drop-offs and pick-ups. They were also very quick with fixing my car which was great.
Andy Krafft: Ervine's has provided great service for me throughout my college years! They do their best to make time for customers and understand the importance and value in quality service. Would definitely recommend!
Erin O'Brien-Jenison: The staff is very friendly. The technicians take the time to explain repairs in detail. The loaner car service is very convenient for my family. Each of my experiences with Ervine's has been very positive.
Jamie Riehle: My car needed a lot of work and being relatively new to the area, I had to rely on online reviews. Ervine's got great feedback, so I made an appointment through their website. I was contacted almost immediately and scheduled very quickly. The repairs took a few days, but with the free loaner it was no big deal. They explained everything to me, helped me prioritize which repairs to do first, and Jamie even entertained my 5-year-old while I spent 10 minutes on the phone with my bank to get my payment to go through. I may have been able to find someplace a little cheaper, but you can't pay for the excellent customer service at Ervine's. The lobby is clean, has fresh coffee, and is very professional. As a woman I've been intimidated going into car shops but I never felt that way at Ervine's. I'll definitely be returning.
Kaitlin McDowell: I had a great experience at Ervine's. I know very little about my car beyond turning it on, so I was relieved when the staff were willing to spend extra time explaining to me exactly what is going on and helping me to be an informed consumer. I also appreciated that they are not trying to sell something-- I did not actually need the repair that the dealership had told me to IMMEDIATELY deal with, and the folks at Ervine's were willing to tell me that when they could have made a buck doing the repair. The visit was so painless I even got to run errands while I was waiting using one of their fabulous loaner cars. Thank you so much!