Grand Rapids Auto Repair

Customer service was and is excellent. I really appreciate the detail analysis and photos you post both prior to and in performing your service. You go beyond the call of duty in not only repairing the main issue for the scheduled repair service, but also in checking and analyzing other potential service issues not known prior to the appointment. Your service is professional, courteous, and prompt. Thank you.

I recently needed some work done on my Jeep. Ervine’s did a fantastic job. Bruce explained everything to me in detail and gave recommendations that made sense to me. They email everything to you so you can see an itemized rundown of issues and repairs. The entire process was painless. I also used their free loaner car option which made it easy to drop off my car and get back to my day. I will definitely be returning if I need any future repair work done.

Very friendly people and very professional service. I really like the system they use for communication. You can talk to someone in person on the phone but they also Send you emails and text. I filled out a short form online for a scheduled appointment. The following business day I received and email and text with The confirmation. I lived a short distance away and didn't have a ride home and they gave me a ride home. After several hours I received the email with the link to a page that explained what was wrong and what needed to be fixed. All I had to do was check the boxes of what I wanted done and they did it. When the work was complete they sent an email with the link To the bill and I paid it online and picked up my car. The keys were hanging on the door waiting for me. Excellent service and a great job Done.

An awesome experience! Taking my car to the mechanic is easily one of the most stressful experiences for me, but Ervine's made it super easy by having free loaner cars (a game-changer for sure), being transparent about what needed to happen with my car, and advising what repairs to prioritize according to my budget. You won't get shaken down here--they genuinely want to give you the best service possible. I'll be back for sure!

An awesome experience! Taking my car to the mechanic is easily one of the most stressful experiences for me, but Ervine's made it super easy by having free loaner cars (a game-changer for sure), being transparent about what needed to happen with my car, and advising what repairs to prioritize according to my budget. You won't get shaken down here--they genuinely want to give you the best service possible. I'll be back for sure!

Family owned car repair shop that specializes in hybrid vehicles and really prioritizes getting the job done in a profession, efficient, customer-friendly manner. Very efficient website system for car check-in. Provides detailed free diagnostic and ability to add on additional services for a reasonable price. No pressure sales pitch to tack on extra work. Very knowledgeable mechanic that can be reached just about any time. Great experience, no complaints.

This was a great experience for me. Customer Service was top notch. Response time of mechanics was excellent. They use a electronic tool to show all of the recommendations along with pictures of your vehicle this helps you see the problems and prioritize the work you want done.

Good Work. Great people. Fair Prices. They take care of your car and treat you like family. What more can you ask for?

This is the second time having it in the shop for different issues and will Def say these guys are great through out the quote and repair highly recommended