To be fair, you can get your car services and repairs anywhere and generally speaking it will be taken care of. However, Ervine has a passion and proactive approach to the job that impressed me. They not only fixed my problem, but they also identified other issues or potential issues and made very helpful suggestions for future repairs. While a typical shop would present this to a customer verbally with limited explanation, Ervine provides a thorough online report of your vehicle which incorporates explanations, notes, pictures, videos of their findings. I can’t stress enough how impressive it was to see the report – it was like a college research project on your vehicle; for example ,you don’t get told verbally a wheel is squeaking, you get an explanation, a suspected root cause, and video of your actual wheel spinning so you can see and hear for yourself. They were thorough, quick, and very responsive with my questions and thoughts. I brought my vehicle there for a specific issue, but within 3 hours as a bonus, I received this very thorough report identifying overall state of affairs for the vehicle as a whole. This was immediately followed up with a call from Bruce to go over his findings and answer questions. As the work was being done, Bruce kept me informed on how it looked and the different possibility that I could expect (long story, but there was a condition on the vehicle that if process did or did not work would greatly affect the price –Bruce was successful at it and saved me money). I could explain more, but would be too wordy. The point I wanted to make is that Ervine was a great experience for me. It’s a mom/pop feel with very experienced technicians. Very thorough, very honest, very passionate. They treated my vehicle as it was their own. With the free benefit of a loaner vehicle, the experience was great and I will be back again. They are a great fair and honest company that I trust. Ervine was great and they deserve your consideration next time you have a vehicle issue needing fixing.
Thank you for trusting us with your van and your very thoughtful review. We will make sure Bruce reads it as well.
- Ervine's & Grand Rapids Hybrid