5

My daughter and I was very pleased with the service received on Tuesday, July 23, 2024. We loved the way Meagan and Steve explained to us the process of the repairs needed to my car. My daughter and son in-law lives in Atlanta, GA and he was the one that did the research on Ervine's Auto Repair. We are very pleased and grateful. We loved the direct eye contact we received from Meagan. Just a beautiful and Godly experience. You have now adopted a new customer.👍🏾🙏🏾💕.

5

Normally car repairs get me very anxious, and the circumstances in which I came upon Ervine's were quite dire. A strange bad noise so significant we can feel it vibrating through the steering wheel, but we can't see anything wrong. The sort of noise that sounds... expensive. And dangerous. Like "feeling cute, might throw a wheel on 131" dangerous. (Turned out it was something in the axle) Well it took a few weeks to get it all taken care of, but that included fully exploring the bizarre issue (it was a really weird one), researching the parts, (harder than it seemed, my car was one of those "they changed everything 2 months later" unicorns where getting the right piece can be tough), waiting for shipping, and performing the fix, all on the backdrop of the July 4 holiday. But this was the least expensive and least stressful car fix of the four I have had this year. That's saying a lot! The people are so friendly, and so comforting, and so informative. Everyone we spoke to was just lovely. I'm a nervous girl who doesn't know cars and cold calling a new place kinda scares me. But it is a female run establishment, and when I called to explain "my car sounds weird and scary" at 900 words per minute all in one breath, the woman on the other line totally got it, and the vibe I felt from the place immediately made me feel better even before the car was there. Then, they kept us informed the whole time with texts and calls, so I always knew what was going on. It is always nerve wracking to be playing Mystery Diagnosis with your only vehicle when you can't just buy another, so the updates were really important. They took really good care of us and our car, and the biggest thing that made this whole thing not stress me out as much? Free. Loaner. No interruption to our work schedules, no panic about not having a car, no $50/day rental rate ticking on and on... None of the other places did that, not even the dealership. Some of the places before, renting a vehicle cost me as much as the repair! Our Santa Fe is getting up there in years, and there are more fixes yet to be done. But after this last experience, I know who I'll be going to for them!

Shiloh, we're so glad to hear that you felt heard and safe with us. The repairs on your Santa Fe took longer than we are used to and we appreciate your understanding in the craziness. We look forward to seeing you and Ark again in the future!

- Ervine's Auto Repair & Grand Rapids Hybrid and EV
5

From the service to the detailed report online to the actual work done on my car; everything about Ervine’s is fantastic. Steve does an amazing job breaking down what’s going on and gives you his honest opinion. I will never go to a mechanic other than Ervine’s. 10/10

Thank you so much for your review Tyler. We enjoyed working with you and look forward to seeing you again.

- Ervine's Auto Repair & Grand Rapids Hybrid and EV
5

Thanks very much for the thorough assessment of our vehicle. You took the time to go over things and gave helpful suggestions

5

First timer with Ervines, but I can definitely say this is going to my go to shop. I haven't had customer service like this is so long. Not only was Megan, patient and understanding, She was very kind & helpful. Steve was on point with communication, & professionalism and being super understanding, and helpful. Thank you both so much. Shout out to the guy that did the work, Im not sure his name. Thank you so much for all your help!

5

I recently had the opportunity to have my vehicle serviced at Ervine’s after unsuccessfully having what I thought was an “easy” service repair done elsewhere. The entire process and service work completed at Ervine’s was top notch! From the accommodating and friendly voice that answered the phone to help schedule the appointment, the thorough job that the technician did, the quality of work completed & the proactive diagnostic review & quote for other work that needed completed to keep my vehicle running optimally. The quality and the peace of mind Ervine’s provided me is worth every penny. You get what you pay for and I feel like I got the better end of that saying! I won’t be taking my vehicle elsewhere. #Ervingsforlife

5

Efficient, fair and reasonable. Went over quote line by line with recommendations and why they were made. Easy to select which recommendations to go with online. Steve communicated with me every step of the way and was able to answer all questions. Provided a free loaner vehicle while in the shop. I will bring my vehicle back and recommend anyone take their vehicle in when it needs service.

Thank you so much for your review and your trust in us, Brian! We look forward to seeing you again!

- Ervine's Auto Repair & Grand Rapids Hybrid and EV
5

service with very professional, reliable and honest people, 100% recommended

Thank you, Alvaro!

- Ervine's Auto Repair & Grand Rapids Hybrid and EV
5

5 star service

5

They go above and beyond to help

Ervine's Auto Repair & Grand Rapids Hybrid and EV is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Ervine's Auto Repair & Grand Rapids Hybrid and EV (616) 532-6600 if you have any issues in accessing any area of our website.