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5

Exceptional service in a timely manner. Went in for an oil change and to have a new bumper clip installed. Both were done perfectly and I have had no issues since. Staff was very understanding and well informed.

5

I take both my Prius and Outback here for repair and general maintenance. You might pay a little more than other mechanics, but I personally pay more to have the peace of mind and quality of work. They are always friendly and take extra time to make sure you understand what will be done and rebates are provided if you continue to do business with them. Loaner cars are provided (when available) and all transactions can be managed online.

5

I had a sudden emergency repair needed and was not familiar with any repair shops in the area. I chose Ervine's based on the reviews and their customer service is astonishing. Megan was beyond helpful and so nice! I dropped my car off not expecting it to be looked at same day since it was so last minute, I got a call a couple hours later with a list of everything that needed to be done and an answer to the main issue that I brought it in for. They email you all estimates and you can approve each individual item that you would like done. They don't pressure you into fixing everything all at once but do give you the option. They also sent me pictures of everything that was wrong with a little detailed explanation. For a spur of the moment choice, they exceeded my expectations and I will refer everyone to them. 20/10!

Elizabeth, your review means a lot to us, thank you for your kind words. We're glad we were able to get you in quickly and get you taken care of - Thanks for taking a chance on us !

- Ervine's & Grand Rapids Hybrid
5

My contact person was Bruce and he was polite, informative, and kept me very update on my vehicle.i liked the way of paying on line and being able to pick my car up after regular hours. I will continue to bring my car to Ervines.

5

They took all the necessary steps to diagnose the problem with my car. The employees were friendly, knowledgeable and easy to communicate with.

5

Ervine's is simply the best. They are the only ones I trust with my vehicles. You can expect fast, friendly, honest service that is second to none.

Adam thank you for taking the time to write a review. It is a pleasure to work on your family fleet! If we ever fail to measure up to your glowing review please let Eric or I know right away and we'll do our best to make it better. Thanks for the very kind words, Jamie

- Ervine's & Grand Rapids Hybrid
4

Have never had an issue with Jamie and her team. Bruce her service advisor has always been up front with me every time I've done business with them. Would definitely recommend taking you're vehicle to them if it needs some work.

5

I've been having my car repaired and maintained at Ervine's for several years. They are honest and they treat me well. As a woman, I've had awful experiences with car repair shops and dealerships in the past. I've always been treated respectfully here. They explain things clearly and I've never once been talked down to. This is a big deal. I'm happy to support a female-owned business too! I get free oil changes for life from the dealership where I bought my car and I choose to pay for them here instead, if that tells you anything.

Michelle, thank you so much for your kind words. Your review encompasses everything we try to be every single day. We're thankful you see it and feel it!

- Ervine's & Grand Rapids Hybrid
5

Quality car care, family owned and ran. Love taking my vehicles to Ervine’s!

5

Excellent service...loaner car for convenience. Very through and pictures were very helpful.

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