At Ervine’s we approach engine running problems differently than many other garages. We want to repair the complaint, not perform what used to be called a “tune-up”. This procedure is outdated and doesn’t really apply to any automobile on the road today. In almost all cases simply replacing spark plugs and filters will NOT repair a serious running complaint. Today’s vehicles utilize complex fuel and ignition systems that can adapt themselves to worn out plugs and plugged filters without the driver usually knowing. It is not good for your vehicle to be driven in this condition hence the above mentioned replacing of some items on your car are very important to maintain proper performance, fuel economy and reliability. Replacement intervals can be found in your owner’s manual and we call also access that information for you through ALLDATA. When routine maintenance is neglected, many very expensive parts, like fuel pumps, power steering pumps, transmissions and catalytic converters will fail prematurely. For example, over 90% of the fuel pump failures we see are caused by clogged fuel filters. The average cost of replacing a fuel filter is approximately $50; the average cost to replace a fuel pump is around $600. PROPER MAINTENANCE IS ALWAYS LESS EXPENSIVE THAN REPAIRING NEGLECT! If your vehicle has a “check engine or service engine soon” light on, precise test equipment must be used to properly diagnose and repair the complaint. At Ervine’s, we continually purchase and update the latest diagnostic equipment to insure that quick accurate diagnosis and repair can be made.
Chelsea Vives: Awesome service!! They were extremely helpful and friendly! I loved how they were accommodating to the customers and being very organized with after hours drop-offs and pick-ups. They were also very quick with fixing my car which was great.
Andy Krafft: Ervine's has provided great service for me throughout my college years! They do their best to make time for customers and understand the importance and value in quality service. Would definitely recommend!
Erin O'Brien-Jenison: The staff is very friendly. The technicians take the time to explain repairs in detail. The loaner car service is very convenient for my family. Each of my experiences with Ervine's has been very positive.
Jamie Riehle: My car needed a lot of work and being relatively new to the area, I had to rely on online reviews. Ervine's got great feedback, so I made an appointment through their website. I was contacted almost immediately and scheduled very quickly. The repairs took a few days, but with the free loaner it was no big deal. They explained everything to me, helped me prioritize which repairs to do first, and Jamie even entertained my 5-year-old while I spent 10 minutes on the phone with my bank to get my payment to go through. I may have been able to find someplace a little cheaper, but you can't pay for the excellent customer service at Ervine's. The lobby is clean, has fresh coffee, and is very professional. As a woman I've been intimidated going into car shops but I never felt that way at Ervine's. I'll definitely be returning.
Kaitlin McDowell: I had a great experience at Ervine's. I know very little about my car beyond turning it on, so I was relieved when the staff were willing to spend extra time explaining to me exactly what is going on and helping me to be an informed consumer. I also appreciated that they are not trying to sell something-- I did not actually need the repair that the dealership had told me to IMMEDIATELY deal with, and the folks at Ervine's were willing to tell me that when they could have made a buck doing the repair. The visit was so painless I even got to run errands while I was waiting using one of their fabulous loaner cars. Thank you so much!