We encourage, beg and plead with our customers to bring in any car they are thinking of buying for a pre-purchase inspection. Many times, one of our technicians can spot big problems and save you the hassle and cost of buying a lemon. Most used cars need some repair, and knowing what’s needed now or in the near future can help you make an informed decision about purchasing the car and also give you important bargaining information. As a big help to us, when checking the next car of your dreams, make a short list, either written or mental about these different categories.
Brakes – Did the brakes make noises, pull or have a pedal feel that just didn’t seem right?
Steering and Suspension – How was the ride? Did the vehicle pull to one side? Did it seem to wander all over the road or make any noises? Was there excessive steering play or effort to turn?
Performance-Did the car start immediately? Was the acceleration smooth and predictable? After steady speeds were achieved did the engine run smooth as glass or could you detect rough running? Today’s vehicles are all computer controlled and fuel injected and should start almost instantly and run very smooth.
Air Conditioning/Heater – Depending on weather conditions, did the a/c function as expected, both cold enough and out of the correct vents? Did the heater warm up quickly? Did the defroster function as needed?
These can be very important items and often are only discovered to be in need of repair when you need them most. After about five years most A/C systems require some kind of service. While most A/C repair is modest in cost, some can be very expensive. Don’t believe the line from the owner or salesman that, “it just needs charging”. If it were that simple and cheap, it probably would have been done.
Body-Before you even start the engine, walk around the vehicle and look for any suspicious body damage, poor fitting parts, paint that doesn’t match, etc. Open and close all doors, hood and trunk. Were they smooth and did they release and latch easily? During the road test did you notice objectionable wind noise and/or rattles?
Other-We understand that there is limited information that you can give us about most vehicles you test drive. However, any information, regardless of how minor or inconsequential you might think it is, is a benefit to us. Remember this is potentially the vehicle you’ll be driving for years to come. Let’s work together and get the best one out there!
Chelsea Vives: Awesome service!! They were extremely helpful and friendly! I loved how they were accommodating to the customers and being very organized with after hours drop-offs and pick-ups. They were also very quick with fixing my car which was great.
Andy Krafft: Ervine's has provided great service for me throughout my college years! They do their best to make time for customers and understand the importance and value in quality service. Would definitely recommend!
Erin O'Brien-Jenison: The staff is very friendly. The technicians take the time to explain repairs in detail. The loaner car service is very convenient for my family. Each of my experiences with Ervine's has been very positive.
Jamie Riehle: My car needed a lot of work and being relatively new to the area, I had to rely on online reviews. Ervine's got great feedback, so I made an appointment through their website. I was contacted almost immediately and scheduled very quickly. The repairs took a few days, but with the free loaner it was no big deal. They explained everything to me, helped me prioritize which repairs to do first, and Jamie even entertained my 5-year-old while I spent 10 minutes on the phone with my bank to get my payment to go through. I may have been able to find someplace a little cheaper, but you can't pay for the excellent customer service at Ervine's. The lobby is clean, has fresh coffee, and is very professional. As a woman I've been intimidated going into car shops but I never felt that way at Ervine's. I'll definitely be returning.
Kaitlin McDowell: I had a great experience at Ervine's. I know very little about my car beyond turning it on, so I was relieved when the staff were willing to spend extra time explaining to me exactly what is going on and helping me to be an informed consumer. I also appreciated that they are not trying to sell something-- I did not actually need the repair that the dealership had told me to IMMEDIATELY deal with, and the folks at Ervine's were willing to tell me that when they could have made a buck doing the repair. The visit was so painless I even got to run errands while I was waiting using one of their fabulous loaner cars. Thank you so much!