5

Fantastic staff that do what needs to be done and don't push you at all. Uniquely they take pictures of nearly every recommendation and area of work being done which you can easily see online so you can get a sense of necessity in the repairs. I am always happy to bring my vehicle here.

Hi Trevor, we're glad you like all of the photos and our online system! We think it's pretty cool and love being able to be so transparent! Thanks for your awesome review!

- Ervine's Auto Repair & Grand Rapids Hybrid and EV
5

I had a high mileage older pickup that just broke down. It happens! They were honest and told me what happened And how much it would be to fix with no pressure up to me. I will be takeing my new vehicle to them when i get one ! They have done all my auto work , And My Daughter takes her car there she feels safe ! Not taken

5

The best at communicating with the customer. Very friendly and knowledgeable. The loaner cars is an awesome service.

Thank you for your review Michelle! Our communication style may be over the top for some, but we feel there should NEVER be surprises when it comes to auto repair. We look forward to seeing you in the future.

- Ervine's Auto Repair & Grand Rapids Hybrid and EV
5

I've been taking my vehicles to Ervine's exclusively the past few years and they have been nothing but excellent.

Your loyalty means the world to us, thanks Brandon! We promise to keep up the excellent standard.

- Ervine's Auto Repair & Grand Rapids Hybrid and EV
5

We took our Prius here for the first time for routine maintenance and brake work. They had it fixed within 24 hours and kept us updated throughout the process, plus they provide a free loaner car. Everyone we talked to was so nice. I was really impressed and we will definitely be back!

Melissa, we're thankful you trusted us with your Toyota Prius. We will always have free loaner cars here if you need them again.

- Ervine's Auto Repair & Grand Rapids Hybrid and EV
5

Brought in my car after having the dealership take a look at the problem. The crew at Ervines was great. They walked me through everything that needed to be done with care and patience and saved me a ton of money in the process. These are hard working, experienced professionals and I know where I will be bringing my cars in the future. Cannot recommend highly enough!

Thank you Scott! We don't always get to save people a "ton of money" but we're so thankful that in this situation we were able to fix your vehicle along with it!

- Ervine's Auto Repair & Grand Rapids Hybrid and EV
5

One of the best customer service establishments I’ve come across not only in auto repair but in general. They are extremely courteous and value the customer’s time and how they feel. We all know repairs and finances can be stressful and emotional and they really are in tune with that and their customers. Quick response time and we’re able to get us in as soon as they could. I can’t express how much and nice it was to have people who went above and beyond to care about my needs and to make me comfortable as well as help me out when I was waiting. Extremely nice and generous!!

Josh your review means so much to us! We work hard to be the best all around auto repair facility, and that means taking care of YOU and then your vehicle. We look forward to working for you again in the future.

- Ervine's Auto Repair & Grand Rapids Hybrid and EV
5

Aside from being super polite, they explain what is going on with your car and how they will repair it, they resuscitate my car once a year for a 13 year old hybrid lLexus,, I refuse to buy a new car, and repairing it is cheaper than buying one and since I Found Ervine hybrid auto repair I’m even less inclined to give up on my car which I love. Ervine is the place to go with all your hybrid issues

Bonnie we always appreciate seeing your family. Thanks for letting us help with your Lexus Hybrid with you! We hope to see you soon-but not too soon ;)

- Ervine's Auto Repair & Grand Rapids Hybrid and EV
5

Always can count on Ervine's for honesty, trust and to do a great job.

5

I enjoy working with Ervines; they’re always professional, explain everything that they are recommending for service, helpful and honest. It’s hard to find these qualities from businesses, I’m glad we can always count on them to take care of our vehicles!

Renee, you and your family are always so appreciated. We know getting a car serviced isn't something people look forward to, but you always come in with a smile on your face. I'll keep the Hot Wheel cars in the drawer for your kids ;)

- Ervine's Auto Repair & Grand Rapids Hybrid and EV
Ervine's Auto Repair & Grand Rapids Hybrid and EV is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Ervine's Auto Repair & Grand Rapids Hybrid and EV (616) 532-6600 if you have any issues in accessing any area of our website.