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Articles:

Ervine’s Helps Uncover Flood Damage During Used Car Inspection

WZZM 13 visited Ervine's to get help investigating the growing number of used vehicles showing up in Grand Rapids with potential flood damage. Eric and Jamie have owned Ervine's Auto Repair for the last 20 years and until recently it was rare to see a vehicle with flood damage. Just before this interview, one of Ervine's customer's brought in two different vehicles from two different car lots for a used car inspection. Both had flood damage. During the interview, Eric points out potential warning signs of a flood damaged car: Dried on dirt to a majority of the vehicle's under carriage Extremely rusty exhaust system Water line or dirt in the cars firewall (The firewall should be virtually spotless) Most insurance companies total cars after they have had flood damage because it's virtually impossible to repair them properly. The vehicle in this video had debris or damage to the exhaust and suspension system, transmission, fuel and brake lines and the electrica ... read more

Eric Carlson Named NAPA/ASE Technician of the Year

Eric Carlson, owner of Ervine's Auto Repair in Wyoming, Michigan, has been named the NAPA/ASE Technician of the Year. He was selected from more than 300 NAPA Auto Care centers in the west Michigan region for the second consecutive year. The Technician of the Year award is presented annually by NAPA Auto Parts and ASE (Automotive Service Excellence) to an individual in the automotive repair and maintenance industry who meets a list of detailed requirements. Carlson was selected for demonstrating superior technical skills and business practices, showing a commitment to customer service and training, supporting his business' community and demonstrating outstanding service to the industry. About Eric Carlson Carlson has 29 years of experience in the automotive repair and maintenance industry, all of which have been spent in the Grand Rapids area. He and his wife, Jamie, have owned Ervine's Auto Repair (4311 Stafford Rd) since 1994 and continue to provide top quality service ... read more

A Tale of Two Warranties

We've long said, “Regular maintenance allows us to catch small problems before they grow large enough to threaten your safety, comfort and/or wallet.” Our customers' recent experiences with dealerships and extended warranties prove this true now more than ever. “Amy” brought her 2004 Buick Regal into Ervine's nine days after her dealer recommended maintenance service when she was there for a check engine light diagnosis and cooling system repair. Ervine's maintenance inspection revealed leaking valve cover gaskets, leaking intake gaskets, broken front sway bar and links and a malfunctioning intermediate shaft. We don't know why the dealership did not inform “Amy” of the needed repairs. Her extended warranty was good for just 265 more miles. Many times, dealerships must operate under a policy that if the customer does not complain about it, the technician or service writer cannot bring a needed repair to the customer's atten ... read more

Extend The Life of Your Vehicle

It's becoming more important for all of us to get at least 250,000 safe and reliable miles out of our vehicles. This is a very reasonable goal so long as the “wait till it breaks” approach to repair and maintenance is not followed. However, a regularly inspected and properly maintained vehicle will not only last longer and command a higher price when you finally are ready for a newer car, it will be less expensive, more reliable and comfortable to drive while you own the vehicle. Many of you who have borrowed one of our free loaner vehicles have commented they are surprisingly pleasant to drive. Given their age and mileage, there could be no better testament to the importance of regular maintenance. Your vehicle's most basic need and important appointment is a regular oil change service with vehicle inspection. We've made it easier on your budget and busy schedule with our BUY THREE GET ONE FREE oil change service including vehicle inspection ... read more

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