Grand Rapids Auto Repair

Eric Carlson, owner of Ervine's Auto Repair in Wyoming, Michigan, has been named the NAPA/ASE Technician of the Year. He was selected from more than 300 NAPA Auto Care centers in the west Michigan region for the second consecutive year. The Technician of the Year award is presented annually by NAPA Auto Parts and ASE (Automotive Service Excellence) to an individual in the automotive repair and maintenance industry who meets a list of detailed requirements. Carlson was selected for demonstrating superior technical skills and business practices, showing a commitment to customer service and training, supporting his business' community and demonstrating outstanding service to the industry. About Eric Carlson Carlson has 29 years of experience in the automotive repair and maintenance industry, all of which have been spent in the Grand Rapids area. He and his wife, Jamie, have owned Ervine's Auto Repair (4311 Stafford Rd) since 1994 and continue to provide top quality service ... read more

We've long said, “Regular maintenance allows us to catch small problems before they grow large enough to threaten your safety, comfort and/or wallet.” Our customers' recent experiences with dealerships and extended warranties prove this true now more than ever. “Amy” brought her 2004 Buick Regal into Ervine's nine days after her dealer recommended maintenance service when she was there for a check engine light diagnosis and cooling system repair. Ervine's maintenance inspection revealed leaking valve cover gaskets, leaking intake gaskets, broken front sway bar and links and a malfunctioning intermediate shaft. We don't know why the dealership did not inform “Amy” of the needed repairs. Her extended warranty was good for just 265 more miles. Many times, dealerships must operate under a policy that if the customer does not complain about it, the technician or service writer cannot bring a needed repair to the customer's atten ... read more