I encountered a problem with my 2010 Fusion Hybrid that Eric had not run into before, he was willing to look into it for me anyhow, seemed he was eager for a challenge. Eric made a lot of calls and research into getting our car fixed and it now works as it should, we brought the car in on 5/6 and got it back on 5/17 , they were always happy to talk to me when I called to check in on the progress and I had a loaner car for the whole time. Even though they are over an hour away I'd have to think real hard as to why I would take my Hybrid anywhere else! The price was very fair as well.