5

Awesome service!! They were extremely helpful and friendly! I loved how they were accommodating to the customers and being very organized with after hours drop-offs and pick-ups. They were also very quick with fixing my car which was great.

Just not a fast on my reply! Just figured out how to get back into google today. Thank you very much.

- Ervine's & Grand Rapids Hybrid
5

Since I recently moved to the Grand Rapids area I had to find a new mechanic, and Ervine's was the third, and last, place I will take my cars to. I went there based on the overwhelmingly positive review, but Ervine's was also the only place that passed my own little "quality control" test. I take my '07 Xterra, which is in great shape, in for an oil change and ask the mechanic to look over the rest of the vehicle to see if anything else needed to be taken care of. Out of the three, Ervine's was not only the first shop to comment on what great shape my vehicle is in, but they were the only one to not artificially create services my vehicle didn't need. An added bonus, they reminded me of the upcoming preventive maintenance my car would need. As a result, I don't think I'll need to look for another mechanic as long as I live in the Grand Rapids area.

Your review sums up the service we strive to provide perfectly Daniel. We're happy you were pleased and thank you for taking time to share your experience here.

- Ervine's & Grand Rapids Hybrid
5

I just used Ervine's Auto Repair to fix my 99 Jeep Wrangler. They were quick to fix both issues with my jeep and kept great contact with me on the repairs as they were going on. I got my jeep two days later and the price was more than 200 dollars less than expected! I would easily go to Ervine's against for any car tunes ups or repairs, no questions asked.

Thank you Nicholas, It was nice to meet you and work for you. Welcome to Grand Rapids.

- Ervine's & Grand Rapids Hybrid
5

Great first experience at Irvine's. Customer care (Jamie) is incredibly helpful with helping plan an appointment and making sure that everything is done right. The auto work that is done is top notch and they really care about the condition of your car. Loaner car program is great and sets this place apart from other auto shops in the area.

Thank You Gene!

- Ervine's & Grand Rapids Hybrid
5

I discovered Ervine's after moving to Wyoming and needing to find a place I liked and trusted as much as the shop I used on the extreme north side of Grand Rapids. Online feedback and a neighbor sent me to Ervine's and they were exactly what I was looking for. They treat me like a valued customer, explain very clearly what needs to be done (and why) when I bring it in, present me with options, give me a logical recommendation based on those options, and provide a free loaner car if I need it. When my old battery died recently, the owner came to my house and gave me a jump so I could get it to the shop without a towing charge. I can't imagine what else could be asked for. Nobody likes having to bring their car to an auto repair shop and having to spend the money to fix whatever the problem might be, but the folks at Ervine's make it as painless as possible. My only tiny wish would be for coffee that's not decaf ;)

You are a valued customer! I'm glad you feel we treat you that way. Thank you for taking the time to share your kinds words Neil.

- Ervine's & Grand Rapids Hybrid
5

After the mechanic that I was using (who I was very happy with) moved far enough out of town to no longer be convenient, I was in despair of finding another mechanic of that quality. The first time I needed Ervine's was when I was replacing the battery in my Forester and apparently (despite checking twice) connected it backwards and fried a few things. It was a Sunday afternoon and after picking Ervine's because of the great reviews (and it also didn't hurt that they are about 1/2 mile from my office!) I called, expecting to leave a message for a callback. Imagine my surprise when a human being (the fantastic Jamie) answered the phone on the 2nd ring! I had my car towed over, Eric called me early Monday morning with the estimate, and I had the car back by lunchtime. That was over a year ago, and I've used Ervine's a number of times since then both for my Forester and my wife's Saturn, and I've been VERY pleased every time. Every time I call, Jamie makes me feel like I'm the most important customer they have, and as other reviews have mentioned, Ervine's does NOT try to tack on extra services that you don't need to inflate the bill.

Wow, thank you Mike! Eric and I often remark how pleased we are to have secured jobs we both enjoy so much for the past almost 20 years. We are fortunate to have kind happy customers (like you) to work for as well as excellent technicians(Bruce and Todd) that are a pleasure to work with every day. Thank you for letting me know my gratitude comes through the phone, you've made my day.

- Ervine's & Grand Rapids Hybrid
4

My husband and I are loyal customers having them work on both of our vehicles multiple times. Every time the staff is very friendly, the service is excellent and the price is fair. They also send annual rebate checks for customer loyalty and have the 'loaner car' service as well for no additional fee, which has helped us out quite a bit. I know that when our cars need any work done, we will be coming back to Ervine's!

Thank You Dana, Not only for your kind words but also your loyalty. You've paid us a great compliment by having your car towed to Ervine's when it broke down in front of another garage. It's pleasure to work for you.

- Ervine's & Grand Rapids Hybrid
5

I had a great experience at Ervine's. I know very little about my car beyond turning it on, so I was relieved when the staff were willing to spend extra time explaining to me exactly what is going on and helping me to be an informed consumer. I also appreciated that they are not trying to sell something-- I did not actually need the repair that the dealership had told me to IMMEDIATELY deal with, and the folks at Ervine's were willing to tell me that when they could have made a buck doing the repair. The visit was so painless I even got to run errands while I was waiting using one of their fabulous loaner cars. Thank you so much!

Kaitlin, I am so very proud of our staffs technical skill and integrity. I"m happy you feel you were well served by coming to Ervine's as well. Thank you for taking the time to share your thoughts.

- Ervine's & Grand Rapids Hybrid
5

There are FANTASTIC. Excellent quality work and wonderful staff terrib, BYRON CENTER I really like that I am able to get an appointment that same day that I call. They have a loaner car available and if it isn't available they give me a ride back to work and come pick me up when it is finished. Everyone is very knowledgeable, professional and personable. I am impressed with the quality work and they take time to check other maintenance/vital parts that may need to be fixed. I really appreciate that because I don't want to find out the hard way by being broke down on the side of the road. I can't say enough good about Ervine's. I would recommend them to everyone.

Thanks Terri!

- Ervine's & Grand Rapids Hybrid
5

My car needed a lot of work and being relatively new to the area, I had to rely on online reviews. Ervine's got great feedback, so I made an appointment through their website. I was contacted almost immediately and scheduled very quickly. The repairs took a few days, but with the free loaner it was no big deal. They explained everything to me, helped me prioritize which repairs to do first, and Jamie even entertained my 5-year-old while I spent 10 minutes on the phone with my bank to get my payment to go through. I may have been able to find someplace a little cheaper, but you can't pay for the excellent customer service at Ervine's. The lobby is clean, has fresh coffee, and is very professional. As a woman I've been intimidated going into car shops but I never felt that way at Ervine's. I'll definitely be returning.

Thank you for trusting Ervine's with your Outlander. I'm happy to hear you feel the reviews here helped you make the right choice. We look forward to helping you with maintenance and repair your vehicles in the future.

- Ervine's & Grand Rapids Hybrid
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