5

My car needed a lot of work and being relatively new to the area, I had to rely on online reviews. Ervine's got great feedback, so I made an appointment through their website. I was contacted almost immediately and scheduled very quickly. The repairs took a few days, but with the free loaner it was no big deal. They explained everything to me, helped me prioritize which repairs to do first, and Jamie even entertained my 5-year-old while I spent 10 minutes on the phone with my bank to get my payment to go through. I may have been able to find someplace a little cheaper, but you can't pay for the excellent customer service at Ervine's. The lobby is clean, has fresh coffee, and is very professional. As a woman I've been intimidated going into car shops but I never felt that way at Ervine's. I'll definitely be returning.

Thank you for trusting Ervine's with your Outlander. I'm happy to hear you feel the reviews here helped you make the right choice. We look forward to helping you with maintenance and repair your vehicles in the future.

- Ervine's & Grand Rapids Hybrid
5

After having a few overpriced and unfriendly services performed through a dealership, we decided it was time to look for a new mechanic. Checking the Google reviews, Ervines had over 40 AWESOME customer reviews. We thought we would give them a try, and we're thrilled to say the reviewers didnt lie. From the minute I stepped in, Jamie's (the office manager) helpful personality put me at ease. We received an estimate for service that was almost half what was quoted at the dealership. The service was performed the next day and the car was ready to roll that afternoon. Additional work will be needed on the car and Eric has taken a great amount of time with us explaining things. We have every trust and confidence in Ervine's and are thrilled to talk about our new mechanic.

Thank you Ellie, you were a pleasure to work for!

- Ervine's & Grand Rapids Hybrid
5

We were looking for a place to fix our van that was affordable, available & quick. We also needed a loaner car in the meantime - for car-pooling the kids to school. Ervine's was great! The woman at the front desk, Jamie, was extremely helpful, even dropping me off at my house so she could drive our van back to the shop when a loaner car wasn't available until that evening. Thank you! We will be coming back for our car needs!

We're grateful to work for so many nice people like you! Thank you for taking the time to write a review!

- Ervine's & Grand Rapids Hybrid
5

Ervine's has been great - I've been going to them for about 2 years. I drive a 2004 Honda Civic with almost 150,000 and it's running great. I have Ervine's to thank for that. They encourage (never forcefully) regular maintenance. If I have any questions, they answer them without making me feel dumb or that they are taking advantage of me. They explain things in detail. They've been so helpful - they've even showed me how to do silly things like check the air pressure in my tires. They truly care. There are two reasons why I choose Ervine's over other places: #1) Free Car Rental - this was very convenient when I was moving to Yellowstone and had $1000 + in maintenance done (things that should've be done at 100,000 miles). #2) Their Spring/Summer/Fall/Winter Specials - they always have a seasonal special. It includes an oil change and they thoroughly check out your car. It's $40, which is a pricey oil change BUT it comes with a detailed list ranking from 1 to 10 the things your car needs the most.

Thank you Ann

- Ervine's & Grand Rapids Hybrid
5

I really won't go anywhere but Ervine's at this point. I was referred by a friend whose family has always come here. I have worked in the auto repair industry and I know how slimy some places can be and you feel ripped off half the time. The guys explain all the repairs really well in terms that the non-auto expert can understand. They are always sending me coupons, which is super helpful. They also have an oil change program 'Buy 3 Get 1 Free' and they seem to do so much more than your $15 oil change place where nobody is certified to do anything. There are also free loaner cars available. Ervine's is just really accommodating and I'm glad to be one of their customers.

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