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5

My Toyota Tacoma. Front half shaft. Seal axle berring hole deal. My guys couldn't get the axle out. Bruce came through. I'd recommend his shop totality. Quality work at a far price. Plus thay worked with my warenity company.

Thank you for taking the time to post your review of Ervine's Auto Repair Dan. Happy would could come through on the repair and help navigate the warranty payment process. It was our pleasure working for you.

- Ervine's & Grand Rapids Hybrid
4

These guys know their stuff and they're very friendly to boot. I worked with Bruce, whose son actually recommended the shop to me. I'm a shade tree mechanic - I do basic work on my car during the warm months and have done as much as change the timing belt on my Focus. However, during the cold months of the year, I don't have a garage in Grand Rapids to do this kind of work (I did when I lived in the Detroit area and I miss those days dearly). When my accessory tensioner broke in January, I didn't want to force myself to work on the car with freezing cold fingers in my parking lot. Enter Ervine's: I had my car towed there and they did all of the work. Bruce was very up-front and friendly about everything and I couldn't be happier with the results. He found a few other issues with the car (bad water pump - ugh!) and replaced a tie rod end as well. Even though my car was lowered, Bruce made an exception to their policy on modified cars and performed an alignment as best he could anyway. The car doesn't handle the way it should, but that's my fault since the camber isn't set correctly. My only grudge is a personal one since I'm spoiled and normally fix my own cars: this was an expensive trip. I spent $900 when all was said and done. I could have done the work myself for $400 with OEM brand parts. NAPA parts aren't cheap to begin with and when you throw labor on top of that, this definitely isn't a cheap shop to take your car to. But you get what you pay for, and I paid a premium. Highly recommended if you want car repair work and maintenance done right.

Thank you for trusting Ervine's with your special Focus and for taking the time to post a review. We would be honored to help you out in the future.

- Ervine's & Grand Rapids Hybrid
5

Our family appreciates the quick response and turn around time for all the service we've received at Ervine's. The staff is always friendly and helpful!

Thank you for taking the time to write a review Kristen and thank your for trusting Ervine's to keep your family "Fleet" on the road all these years. Also thank you for the kind words, we like what we do here and are encouraged to hear it shows.

- Ervine's & Grand Rapids Hybrid
5

I was having a rough morning and was really tight on money. I took my car into Ervines first thing in the morning, they were quick to have it diagnosed. They explained it to me and i had a little break down when i saw the price. Honestly the price they gave was cheaper than most and it was quality work. I gave them the go ahead, they had my car fixed by 2pm ive never seen such fast efficent work from car repairs shops. I was stuck in a situation due to having to be to work and was already late but Jamie offered me a ride if i couldnt get one, that was awesome! U cant get that anywhere else. I didnt need a ride but during my wait Jamie and (im sorry i forgot her name) the second girl that came in were awesome they helped me not feel so bad and had me smiling again. Ervines is just great, theyre friendly their customers are friendly. I will be bringing my cars to them if i ever need anything. Thank You! 💕 Ellen

Ellen thank you so much for taking time to write a review and share your kind words. One of our goals is to make auto repair as stress free as possible for our customers. Thanks for letting us know we were helpful to you. It means so much to us!

- Ervine's & Grand Rapids Hybrid
5

I am a fleet manager at a large company responsible for our company used vehicles; as well as, the personal cars of the executives and their families. We have Mercedes, Lexus, Infiniti, Toyota and some fords and Chevys. Ervine's does the most professional work in town, always honest and upfront. It is not the repair facilities fault if you chose to own a Hybrid with a $ 9,000 electric inverter or an Infiniti with expensive parts. The old saying, "it costs money to go fast, how fast to you want to go!"

You always keep things interesting Paul! Thank you for writing a review and for trusting Ervine's and Grand Rapids Hybrid with your fleet of vehicles.

- Ervine's & Grand Rapids Hybrid
5

We own a 2007 Ssturn Vue with over 170,000 miles and a 2002 Chevy Trailblazer with more than 197,000 miles. How do they last that long? By following the manufacturer's recommended maintenance schedules, and by competent, professional service technicians. With new car payments averaging near $500/ month or more, and the increased insurance costs with a new vehicle, it costs soooo much less to maintain and repair your present vehicle. Michigan winters can be harsh on vehicles, and we'll likely drive ours 'til they rot away and the doors fall off, but until then we can drive with confidence knowing that the expert service provided by Eric, Bruce, and Paul - Jamie and Megan too! - will keep our vehicles in good, safe condition, and provide many more miles of service.

Thanks for the kinds words Steve. We are especially honored by such high praise from such a knowledgeable vehicle owner. The mileage and the condition of your vehicles is testament to your knowledge and hopefully the partnership between you and Ervine's Auto Repair.

- Ervine's & Grand Rapids Hybrid
5

Excellent staff working at the front and the back. I only have the one car, but they were willing to drive me home and pick me up when my car was done. Cost for the oil change was a bit more than I've paid in the past, but for the service it's worth it.

Thank you for taking time to post a review Adam. When we change your oil, we notice items that need your attention now or in the future. Prevention is always less expensive and more convenient than a repair. It can save you from experiencing a breakdown. The partnership between Ervine’s and its customers, along with routine maintenance, such as oil changes, allows us to catch small problems before they have a chance to grow large enough to threaten your comfort, safety and /or wallet. We're pleased you noticed our efforts to provide excellent customer service as well. Make sure to get your "Buy Three Get One Free" card stamped next time you come in!

- Ervine's & Grand Rapids Hybrid
5

Ervine's has serviced my car for several years. They are trustworthy, quick and I love the (free) option of a loaner car if needed. Recently my ignition tumbler quit working and my car was towed to Ervine's in the evening. By 7:45am the next morning, someone had contacted me about the issue. They were able to source the correct parts, repair my car and have me back on the road the same day. The quality of service, honesty and efficiency are outstanding!

Thank you for taking the time to post a review Rebecca and for the very kind words. You are a pleasure to work for and we appreciate your trust in Ervine's. We promise to do everything in our power to maintain your high opinion of us.

- Ervine's & Grand Rapids Hybrid
5

I have used Ervine's for my repairs for the past 4-5 years. They are excellent at explaining the issues your vehicle is having as well as pointing out repairs that should be made before they become bigger issues. They don't push you to make repairs that are unnecessary and you truly feel like they have your best interest in mind. The repairs are always done quickly (mine have always been repaired same day) and I have never had any issues with anything they have fixed.

Thank you Josh it's reassuring to hear from regular customers that your are still pleased with the type of service we offer and willing to refer us to others. We appreciate you taking the time to write a review and hope you will contact us if we ever fail to provide this level of service in the future.

- Ervine's & Grand Rapids Hybrid
5

Recently my Ford Escape Hybrid had an issue and I needed to find a repair shop that was familiar with hybrid cars. Ervine's came up on a Google search so I took it to them. They had it fixed the same day! I was extremely happy with the service and ecstatic to have my car back. I'm so glad to have a trustworthy local shop if I ever have any issues in the future.

Thank you for taking the time to post a review Stephanie. Your happiness with finding a qualified independent shop to work on your Escape Hybrid is equally appreciated by Grand Rapids Hybrid , powered by Ervine's Auto Repair. We are very pleased to be the go to shop for Hybrid and Electric Vehicles in the Grand Rapids area. Thanks again for the kind words.

- Ervine's & Grand Rapids Hybrid
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