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5

I have them do shocks and struts on my 2005 envoy. They also suggested other work but were understanding that I would and could do the other items myself and didn't push their repair on me. Their prices for parts and labor were fair, and the staff friendly. I would go back.

5

I found Ervine's to be an honest and reputable repair shop. I took my 97 Suburban in for an overhaul and everything they found that needed repair/replacement was accurate. They did a great job troubleshooting a major concern with the engine and also a problem with my a/c. I will definitely use them again and recommend them to my friends.

Thank you for trusting us with you Suburban, you've taken such good care of it and we're honored you drive all the way from Delton for us to take care of it. It's a pleasure to work for you. Thanks for writing a review and recommending us to friends, we promise to take good care of them as well.

- Ervine's & Grand Rapids Hybrid
5

A great family owned shop. There aren't too many places I feel comfortable sending your wife or kids to for auto service. Many times you feel shops take advantage of someone that doesn't have automotive knowledge. Not at Ervines. Many times they tell us that something will need to be replaced eventually but is still good for another 5-10 thousand miles. Honesty like that keeps me going back.

Thanks for taking the time to share your experience at Ervine's Ty. It wasn't long ago we had to find a shop out of town for one of our kids. It can be a helpless feeling. We hope our efforts to make things as black and white as possible with emailed estimates and access to the technician working on the vehicles helps ease concerns. Thanks for letting us know we did for you and thanks also for your many years of allowing Ervine's to maintain your family fleet. We all enjoy working for you.

- Ervine's & Grand Rapids Hybrid
5

First time I've needed any work done on my car here in GR and couldn't have asked for a better experience. The office staff is super efficient and friendly. I needed a loaner both days they had my car and everything was ready as soon as I got there right at 8a so didn't really slow me down. Bruce called and emailed everything they needed to do before starting the repair and then reached out to let me know when it was completed. Even though their office closed before I left work it was just as easy to handle everything via phone or email and then pick my car up after hours. I expected to have to have to deal with a few shops before I found one I liked but based on this experience if I need any other work done I would go back and will recommend them to anyone else.

Thank you for taking the time to review Ervine's Auto Repair. You've done such a complete job describing the level of service we strive to provide to every customer. Please contact us directly if we ever come up sort, your feedback is very important to us.

- Ervine's & Grand Rapids Hybrid
5

I am so happy for this gem of a find! Although I’ve lived in the Grand Rapids area for the last couple years, I’ve never needed any car repairs until recently. After reading several reviews and their offer for a free car loaner, I decided to take a chance. I was able to get in the next day after making an appointment. Within hours, Eric called to give a full report with a detailed explanation and cost estimate. He recommended immediate repairs verses repairs that could wait and best of all I was able to get my car back the same day! The free car loaner is a life saver, especially for someone like myself who does not have any family that lives nearby to use their car and hates to inconvenience friends or coworkers for rides. The staff is friendly and wonderful to work with. I’m so pleased with the work done on my car. I will continue to take my car here for service and definitely will recommend to others. Thanks Ervine’s Auto Repair!

What kind words, you made my day! Thank you for trusting us with your Buick and for taking the time to write a review. If Ervine's ever fails to live up to your review please call me and I’ll do what it takes to make it right. Thanks Again Jessica, Jamie

- Ervine's & Grand Rapids Hybrid
5

Kind, caring staff and repair team. Excellent service, and will be going back as long as I live in Grand Rapids.

5

Very efficient, professional, knowledgable and reasonable price. We were extremely impressed with their honesty and quick work on our hybrid Tahoe. Highly recommend them for any hybrid auto repairs.

5

Very efficient, professional, knowledgable and reasonable price. We were extremely impressed with their honesty and quick work on our hybrid Tahoe. Highly recommend them for any hybrid auto repairs.

Thanks for your kind words Megan. We are thankful that you trust us (Grand Rapids Hybrid) with your Hybrid Tahoe!

- Ervine's & Grand Rapids Hybrid
5

I'm in Colorado. And cannot adequately tell you how appreciative I am for the inspection that Eric at Ervine's did of a classic car at a nearby dealership. The price he charged for the complete scrutiny of the vehicle was higher than most other shops, much higher in fact. But the man drove over to the dealer to see it and drive it back to the dealership to start with. This is something that is highly unusual and very helpful when you are shopping long distance. And so far as that process, when he found a number of things seriously wrong or of concern, Eric stopped, tried to figure it out, and ultimately came to the conclusion that this vehicle definitely NOT one he would buy. He did not take it back to his shop, but back to the dealer and told them flatly that it was unacceptable. And so far as that rather large charge for doing the inspection, he expected nothing for about 45 minutes worth of time he spent out of his day. So, I must agree with Stephanie K.'s review, and find Pat Y.'s review (from California) to be suspect. No business will perfectly satisfy every customer. No business will avoid errors, mistakes, etc. But in terms of trustworthiness, and doing what is right, I give Ervines my highest recommendation.

5

I have not always had good experiences with car places but Ervines was awesome. Very friendly, efficient, and the free loaner car was extremely helpful. They were very organized and communicated very well pre and post appointment. There is absolutely no doubt I will be back.

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