5

A couple of years ago my hybrid car had problems. Unfortunately not many businesses are capable of fixing hybrid cars. I could have taken it to a dealer, but I knew that would be more expensive than if I found a business that handled hybrid auto repairs. I looked around and decided to try Ervine's. They fixed my car and they provided me with a loaner car while my car was being fixed. This is all well and good, but what really impressed me is how much they know about hybrid vehicles. I think they have more knowledge of how hybrids work than mechanics at dealerships. At least as far as I'm concerned that's true. Also the mechanic who worked on my car said he enjoyed working on it. Now that's someone who I would trust to fix my car. Knowing how well they took care of my hybrid car, I've taken a non-hybrid vehicle in as well. Same great results. Another great aspect of Ervine's is the customer service. Besides always being pleasant, one time I called after hours and I got to speak with someone. That might not be typical, but it still impressed me.

Thank you for taking the time to write a review, Rob. Your kind words confirm the technicians at Ervine's Auto Repair's experience, interest in new technologies and access to the latest training and equipment necessary to efficiently and accurately diagnose and repair late model gas , hybrid and electrical vehicles and efforts to provide the best customer service in town have not gone unnoticed. Thanks again, you made my day!

- Ervine's & Grand Rapids Hybrid
5

I love Ervine's! They give trustworthy and honest advice and have great specials on a regular basis. It is so wonderful to not feel any anxiety going there. They give great advice on being pro-active in looking after your car so you don't have so many "surprises". After the mechanic looks at your car, you get a phone call along with an emailed list of their findings and pictures of those findings! I am so grateful to have found them. I would highly recommend to anyone. Their loaner car program is wonderful as well!

Thank you for taking the time to write a review and for the kind words Jodi, it is a pleasure to work for you. Thank you also for recommending us to your friend with the Prius. We promise to take good care of him as well.

- Ervine's & Grand Rapids Hybrid
5

OH, we are so grateful to have found you. You have renew our faith in" Auto Repair". We were at a point where we could have just bought a new vehicle instead of dealing with any more ( repair specialist) technician. You are the real thing, you are so efficient, personal, KNOWLEDGABLE , and do what you say your going to do. Your the very best at what you do and we soooo much appreciate what you have done for our truck,. We can now exhale. We highly recommend Ervine's to anyone who reads this, you WON'T be sorry.

5

I had what I thought was a small brake repair necessity. Eric provided me with an excellent education, walk through and recommendation for what actually needed to be done. He communicated with me constantly while performing the repairs and provided me with a great loaner. The entire staff at Ervine's was thoughtful, considerate and personable. I have my color changing cups but don't have any photos to share.

5

I had what I thought was a small brake repair necessity. Eric provided me with an excellent education, walk through and recommendation for what actually needed to be done. He communicated with me constantly while performing the repairs and provided me with a great loaner. The entire staff at Ervine's was thoughtful, considerate and personable. I have my color changing cups but don't have any photos to share. I highly recommend Erving's for any of your vehicle repairs. Please consider giving them a call. Intelligent, honest and friendly, you won't be disappointed!

5

Every aspect of Ervine's is worth five stars! They fixed my car quickly while keeping me informed through the whole process, and the customer service was so helpful and sincere. I'm downright grateful to have found them!

Thank you Mariah!

- Ervine's & Grand Rapids Hybrid
5

I used to bring my 05 Prius to Toyota of Grand Rapids, and now I am an exclusive customer of Ervine's. Eric, Bruce, and Jamie are knowledgeable, kind, and down to earth, and whether I've brought my car in for big repairs or ordinary maintenance, it's always a job well done. I could not recommend them more and always tell all of my friends to bring their cars to Ervine's!

5

I was down south and discovered I may need a new battery. I called Ervine's for input and Jamie immediately phoned a NAPA dealership in Charleston to get a recommendation on a reputable auto repair shop for me to turn to. All turned out well and I couldn't be more greatful. Ervine's customer service is tough to beat!

Thank you Jane. Glad it all turned out ok!

- Ervine's & Grand Rapids Hybrid
5

We've brought our Chrysler Town & Country to Ervine's for several years and have always been totally happy with their service. They do great work at a fair price and always make it easy to get an appointment scheduled when needed.

5

Get place to get your car serviced. Check it out. They have free loaner cars, all you have to do is pay for the gas you use.

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