Preface: If you're looking at shops solely based on price, Ervine's might not be the right fit for you. Took my 2012 Subaru here on 8.15 to have some work done. Had them do some diagnostics on my front & rear brakes. Turned out I needed quite some work done to my car that I would've had never known about myself. Kudos to Steve for his professionalism, non-biased opinions/recommendations, and all-around customer service. I really like how they emailed me a detailed description of their diagnostics (and specific breakdowns) with pictures and a paragraph description written at a reading level anyone can understand (for those who are not car-proficient like myself). Why I put this review at 4/5 stars is the price. I did noticed they charged me WAY more than some other shops or buying rotors myself from a parts store. I was a little discouraged by the total end price, but know that my car was well-taken care of and have the re-assurance I won't need to re-service what I had done for a while. Would highly recommend if you want a transparent shop with excellent customer service and professionals who actually know how to handle and service your car. If price is your primary concern, I might recommend looking elsewhere, but the team at Ervine's was 100% transparent in letting me know they're costs and reasoning behind them.
Hi TJ, thank you so much for your honest review. We're thrilled you had a great experience with Steve along with our software that allows us to be transparent. We know we're more expensive than other repair facilities in the area. Our parts and labor carry a 3 year/36,000 mile warranty and we're selective about the parts we're willing to put on cars - especially Subarus. Thank you again for your review and recommendation. We look forward to seeing you again in the future.
- Ervine's Auto Repair & Grand Rapids Hybrid and EV