5

We took our Prius here for the first time for routine maintenance and brake work. They had it fixed within 24 hours and kept us updated throughout the process, plus they provide a free loaner car. Everyone we talked to was so nice. I was really impressed and we will definitely be back!

Melissa, we're thankful you trusted us with your Toyota Prius. We will always have free loaner cars here if you need them again.

- Ervine's & Grand Rapids Hybrid
5

Brought in my car after having the dealership take a look at the problem. The crew at Ervines was great. They walked me through everything that needed to be done with care and patience and saved me a ton of money in the process. These are hard working, experienced professionals and I know where I will be bringing my cars in the future. Cannot recommend highly enough!

Thank you Scott! We don't always get to save people a "ton of money" but we're so thankful that in this situation we were able to fix your vehicle along with it!

- Ervine's & Grand Rapids Hybrid
5

One of the best customer service establishments I’ve come across not only in auto repair but in general. They are extremely courteous and value the customer’s time and how they feel. We all know repairs and finances can be stressful and emotional and they really are in tune with that and their customers. Quick response time and we’re able to get us in as soon as they could. I can’t express how much and nice it was to have people who went above and beyond to care about my needs and to make me comfortable as well as help me out when I was waiting. Extremely nice and generous!!

Josh your review means so much to us! We work hard to be the best all around auto repair facility, and that means taking care of YOU and then your vehicle. We look forward to working for you again in the future.

- Ervine's & Grand Rapids Hybrid
5

Aside from being super polite, they explain what is going on with your car and how they will repair it, they resuscitate my car once a year for a 13 year old hybrid lLexus,, I refuse to buy a new car, and repairing it is cheaper than buying one and since I Found Ervine hybrid auto repair I’m even less inclined to give up on my car which I love. Ervine is the place to go with all your hybrid issues

Bonnie we always appreciate seeing your family. Thanks for letting us help with your Lexus Hybrid with you! We hope to see you soon-but not too soon ;)

- Ervine's & Grand Rapids Hybrid
5

Always can count on Ervine's for honesty, trust and to do a great job.

5

I enjoy working with Ervines; they’re always professional, explain everything that they are recommending for service, helpful and honest. It’s hard to find these qualities from businesses, I’m glad we can always count on them to take care of our vehicles!

Renee, you and your family are always so appreciated. We know getting a car serviced isn't something people look forward to, but you always come in with a smile on your face. I'll keep the Hot Wheel cars in the drawer for your kids ;)

- Ervine's & Grand Rapids Hybrid
5

I used Ervines for some routine work in 2019 on my Honda CRV. I asked for, and they provided a comprehensive evaluation of the needs of my car. I had the services they suggested , and knew were needed. They offered a loaner car, which was helpful. A year later, I notices a weird noise from a rear wheel, and asked them to look at it. They took the car into their shop the same day, provided transportation, and had the work done by the end of the day. They told me it was a defective part, and warranted all the work, and I left with no bill. Ervine's are honest, responsive, and were great to work with. I appreciated their service.

5

Stopped in to have a headlight put in and asked if they could check over my Van before I go on a trip. Jamie said they could do it right then and during that inspection discovered I needed rear brakes I love that they respect my time and repaired it immediately so I didn't have to come back another time. You can always trust Jamie and Eric and their workers to do what is best for you. And the credit voucher they give you at the beginning of the year based on how much you paid them last year, is a sweet treat. You guys rock!

5

The staff at Ervines are all very professional. The mechanics are super knowledgeable about all issues, especially about my hybrid. I spent a lot more than I expected, but I left with a much-improved car that I'm certain will last longer because of their care.

Cynthia, we appreciate your kind words and review! We strive to educate customers on their cars so they can keep the vehicle running as long as possible and are thrilled when people think that's a pretty fantastic thing to do :) We are excited to see you again in the future.

- Ervine's & Grand Rapids Hybrid
5

They are the experts on electric cars. The owner took the time to come out and look over my daughter's used Prius and discuss pros and cons of the vehicle and give his advice on how to address some of the issues she was having. Exactly the kind of expertise one looks for.

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