5

I just want to say Thank you. Over the weekend my daughter's car a 2011 Chevy Equinox had the check engine light come on. I had her take it to auto zone to have the codes read. Turns out it is sending a code for the exhaust came actuator. I had her park it not wanting it to possibly be a cam issue that could destroy a valve until we could get it into the dealership. Unfortunately once the dealership looked at the car they found that the oil level was extremely low and may have caused severe engine damage. This car never smoked , had no visible oil leaks and had all scheduled maintenance done up to this point. No oil light came on prior to this. I reached out to the AMAZING staff at Ervine's just to ask their opinion on what could have caused this and they very willingly gave us advise and a few pointers.. This is something that they did not have to do and most other service garages would have stated that they would need to see the car before giving any advice. We are getting the oil changed on my daughters car and replacing the actuator to try to limp it along. However after this I believe we will drive the extra distance to have our cars serviced by the outstanding staff at Ervine's Auto Repair. Thank you again for your help. I wish I could rate you guys higher then the 5 stars. You all definitely won our business over.

Nice to talk with you Tim, thank you for taking the time to write a review. Many times it is not in vehicle owner's best interest to give advice over the phone. I'm happy our ASE Certified Master Technician, Bruce , was able to obtain enough information from you to give you some options today. We look forward to meeting you in person in the future.

- Ervine's & Grand Rapids Hybrid
5

The best service

Thank you Rafeal!

- Ervine's & Grand Rapids Hybrid
5

Great people that do great work!

5

If you own a Prius you will either be dealing with a Toyota dealership or specialty shop, for your more critical maintenance issues. They are one of the very few entrepreneurial shops that deal directly with Toyota. They have found and resolved issues that other general maintenance shops have missed. Ervines does a great job not just taking care of these issues, but taking care of you.

Hi Lance, Thank you for your kind words about us. We do our best to make sure that everyone leaves with the same knowledge you did - that we care about you - not just your car! Thank you for your trust, see you in the future!

- Ervine's & Grand Rapids Hybrid
5

Ervine's is a stellar shop. The only repair they did for us was a Prius front wheel bearing two years ago. Recently the bearing started to make noise again. I called to see what my options were. I was told to bring the car in, and if the bearing was the problem they'd take care of it. I brought the car in at 830 AM and by noon I received a call saying they replaced the bearing at no charge. They completely stood behind their work with no fuss and gave us a loaner car as well. I do most of the work on our cars (bearings are terrible if you don't have the right tools) but I will be back if I need help. I'd give 10 stars if I could.

Thanks for taking the time to write a review Keven. We choose our suppliers with care and have relationships with them that ensure this warranty is available to every customer. Happy it worked out so well for you.

- Ervine's & Grand Rapids Hybrid
5

Such a helpful staff! Our car had problems on our trip up north and they diagnosed it instantly upon arrival. They were busy working on other cars for the day so they called around and found us another shop that could get us in! Wow!!!

5

Ervine’s offers top-notch service! The staff is incredibly knowledgeable & friendly. I will be returning the next time my old Honda needs something! Thank you, Ervine’s!

Thanks Samantha we'd love to keep serving your Honda.

- Ervine's & Grand Rapids Hybrid
5

Good service. Very thorough and well explained.

Thank you Marc.

- Ervine's & Grand Rapids Hybrid
5

I love this place they stand behind their work, and you never have to worry about your car being properly fixed. It is a true pleasure doing business with Eric. Thanks so much

And it's a pleasure working for you. Thanks for the kind words.

- Ervine's & Grand Rapids Hybrid
5

Taking the time to write a review because Ervine's does extremely exceptional work. The team at Ervine's went above and beyond to help me with many complications with Prius and did not raise the price for difficulties. For the services done and the thoroughness of company, the total bill was very reasonable, actually saves me time and money. Also because of there thorough work and attention to detail, I felt secure in driving car across the country and made it home Safely. Thanks Ervine's, glad I serviced with you.

Thank you J.S. I'm very proud of our staff and will make sure they read this review. They work hard every day to provide exactly the experience you described. Thanks for the affirmation. We'll keep doing what we love to do!

- Ervine's & Grand Rapids Hybrid
If You Are Using A Screen Reader And Are Having Problems Using This Website, please call Ervine's & Grand Rapids Hybrid (616) 532-6600 For Assistance.