5

Always excellent service, knowing the job will be done right. Fast, friendly, & reliable mechanics.

Thank you Kristen!

- Ervine's & Grand Rapids Hybrid
4

I had some works done at Ervines a few years back on my ford focus. They did a great job but I wouldn't say its inexpensive. I recently tried to have them diagonostic the griding noise on my ford hybrid C-max but they wanted to charge me $147.00. Of course, I declined the service and called around and found a few autoshops that would do it for $50. I ended up taking it to Christian brothers automotive and they found the source of noises, which was the issue with our transmission. This autoshop then provided extensive documents stating this probblem is covered by ford warranty. Its currently sitting at a ford shop waiting for parts. Overall the whole process is only costing me $50. I have no doubt of Ervines comptency but I am not sure they would have sent me to the ford dealer to have my problem fixed for free. I had work done for my focus under my husband's name. Thanks for the reply!

Hi Hillary, I can't find any record of you coming in or calling in our system. However, I believe you talked with us. Thank you for not having doubt in our competency. Though I would like to let you know that we would have, without a doubt, found those warranties and sent you to a dealership to have the work done for free. We've had many customers that could attest to this. It would be incredibly dishonest for us to do anything else.

- Ervine's & Grand Rapids Hybrid
5

Ervines is the best! They go above and beyond typical auto service. Professional, trustworthy, and loads of integrity. If you want to know you’re getting the right service the right way, take your car here!

5

Great people! Thank you for getting us in so quick and fixing our problems.

5

Great battery health check!

5

I encountered a problem with my 2010 Fusion Hybrid that Eric had not run into before, he was willing to look into it for me anyhow, seemed he was eager for a challenge. Eric made a lot of calls and research into getting our car fixed and it now works as it should, we brought the car in on 5/6 and got it back on 5/17 , they were always happy to talk to me when I called to check in on the progress and I had a loaner car for the whole time. Even though they are over an hour away I'd have to think real hard as to why I would take my Hybrid anywhere else! The price was very fair as well.

5

Our two hybrids have never run better since we started having them serviced by the outstanding staff at Ervine's/Grand Rapids Hybrid. I have complete confidence that all their work is done with the highest skill and professionalism. The office staff is the best I've ever dealt with. I wholeheartedly recommend the Ervine's team to anyone looking for a better vehicle service experience.

5

I can always trust Ervine's to do what is right for my car and family riding in it. They will only put quality parts on a vehicle which they will stand behind. Additionally, they will not short you on keeping your family safe just to save you money. It's important to them that you are comfortable with the quality of service that they have provided. That's why I've been coming to them for over 20 years.

5

My family has used Ervine's for several car repairs, and the team there always seems genuinely concerned about how safe my car is to drive. They not only fix any problems a car may have, but they also notice other issues or potential issues and make very helpful suggestions to their clients for future repairs. Even if I have a large order, I believe the money is well spent on a great team.

5

I loved the online appointment and quotes! Jamie and Megan were extremely friendly and helpful! My car was repaired correctly and quickly.

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