5

Service was very professional and detailed. Highly recommend for any work in hybrid vehicles.

Thank you Bill. We had to give you some pretty crummy news about your hybrid but we're hoping to give you better news in the future. Thank you for your review and trust!

- Ervine's Auto Repair & Grand Rapids Hybrid and EV
5

Most amazing shop I have ever used to date. They were kind and informative from the first phone call to picking up my vehicle. As a woman I can’t help but feel nervous when it comes to having my car fixed. Steve explained everything in detail and never pushed or made me feel anxious about any of the process. If I could give them 10 stars I would! Many thanks again!

5

Overall one of the best auto repair shops in all of GR. They did a full inspection of my Chevy Equinox. Then email a list of recommendations. They found all the issues I was having with my SUV. I could choose what I wanted done and defer other things. They also show was needs to be urgently done and what is general maintenance. My Equinox runs great after the fix that was done in a timely manner. All the workers were extremely nice and did an amazing job. The SUV running amazing after the repair and would highly recommend Ervine's Auto Repair to anyone. They also have free loaners which is great for people who have to get to work. The pricing was fair and service was as good as dealerships. Plan to use them again when either of my vehicles act up.

Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our service to be exceptional and that your Chevy Equinox is running smoothly after our repairs. Our team works diligently to provide thorough inspections and comprehensive recommendations to ensure our customers' satisfaction and safety on the road. We understand the importance of transparency and flexibility when it comes to vehicle maintenance, which is why we strive to empower our customers with the information they need to make informed decisions about their vehicle repairs. Customer satisfaction is our top priority, and we're delighted that you found our staff to be friendly, skilled, and accommodating. We're also pleased to know that our complimentary loaner vehicles helped make your experience more convenient. We appreciate your recommendation and your trust in our services. Rest assured that we'll be here to assist you whenever you need us. Should you have any questions or require further assistance, please don't hesitate to reach out to us.

- Ervine's Auto Repair & Grand Rapids Hybrid and EV
5

Great customer service! Meagan went out of here way to insure I had a loaner car. My car is running better than it has in years!

Thanks you for your review! We're happy to hear you had a great experience with Megan. Your car is running better than ever is music to our ears! Thanks again for choosing us!

- Ervine's Auto Repair & Grand Rapids Hybrid and EV
5

Second review as this is my second time leveraging Ervine’s for a repair. If you want a good, local mechanic, these guys are the go-to. When it comes to my car, I’m willing to pay a little extra if that means I get the reassurance for my car. Ervine’s will be totally upfront and transparent with their pricing, what they’re working on, and why. I was on the phone with Steve for 40 minutes total one day talking about the issues with my car and the customer service was second-to-none. Yes, they were pricey repairs, but again, it’s worth going to these guys. They give unbiased opinions, back it up with reasoning and personal experience in the past, etc. If your only concern is price, they run a little higher, but if you want good quality care for your car with experienced technicians that know what they’re doing and ensure your vehicle is good after it leaves the shop, Ervine’s is the place.

5

Thank you, Ben!!

- Ervine's Auto Repair & Grand Rapids Hybrid and EV
5

Megan was amazing; she was very detailed and explained everything well. She let me know all my options. Thanks to Megan and Keith my car drives like I’m floating on the road. I love my experience with Ervine’s and most definitely will be back in the future.

Thank you so much for sharing your positive experience with Megan and Keith at Ervine's! We're delighted to hear that Megan's detailed explanations and exploration of options contributed to making your car service exceptional. It's fantastic that your car now drives like a dream, and we're thrilled to have played a part in that. We appreciate your kind words and look forward to welcoming you back in the future. If there's anything else we can assist you with, don't hesitate to reach out. Safe travels, and thank you for choosing Ervine's!

- Ervine's Auto Repair & Grand Rapids Hybrid and EV
5

Did a wonderful job!!!

Thank you so much for your kind words! We're thrilled to hear that you're satisfied with the service we provided. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your trust in us and look forward to serving you again.

- Ervine's Auto Repair & Grand Rapids Hybrid and EV
5

I can’t say enough about Ervines. The service was cheerful, helpful, thorough, and transparent; all the things you always wish your mechanic would be. As a single woman having a safe and reliable car is a priority. I actually drove away confident that my car was taken care of thoroughly. They take pictures of everything and take the time to explain everything. When at the desk you have a computer screen facing you that mirrors their screen and shows you what they are doing and talking about. There was zero intimidation- actually the opposite! Megan creates a warm and helpful atmosphere and they are informative without the “mansplaining.” I felt like they enjoyed helping me and answering my questions. And most importantly: they are experts in hybrids/ev. and brought things to my attention that my ex-mechanics did not catch even though I had asked them to inspect everything. It was a pleasant experience and I am grateful for the peace of mind.

5

Moving from the West Coast to MI with my Tesla, I was anxious as to whether I could find someone trustworthy, and reputable to care for my vehicle. Ervine’s was the ticket! They promptly diagnosed some suspension issues and went out of their way to help acquire parts from out-of-state. Steve was very communicative from the beginning - always happy to answer my myriad of questions and make sure I was happy with/ understood the diagnoses and repairs. Megan and Jamie in the front office were always so pleasant and helpful. They also provided a loaner vehicle for the time mine was in the shop. I love supporting small, local family businesses. I feel very fortunate to have found them! What a West MI gem!

Thank you so much for taking the time to share your positive experience at Ervine's! Steve, Megan, and Jamie are thrilled to receive your compliments. The team's commitment to clear communication and addressing your questions is all part of our dedication to providing exceptional service. Supporting local family businesses like ours means a lot to us, and we're grateful for your trust. Providing a loaner vehicle during the repair time is just one way we aim to make the process as convenient as possible for our customers. Thank you for considering Ervine's a West MI gem! We look forward to serving you in the future and maintaining the high standard of service that you've come to expect from us.

- Ervine's Auto Repair & Grand Rapids Hybrid and EV
Ervine's Auto Repair & Grand Rapids Hybrid and EV is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Ervine's Auto Repair & Grand Rapids Hybrid and EV (616) 532-6600 if you have any issues in accessing any area of our website.