5

I will never take my Prius to another place to have work done on it!! I live in Ann Arbor, and driving to GR could not be more worth it for us! We went to a dealership and they quoted us double of what we really needed because they didn't want to actually figure out what was wrong. Could not be happier with the work!!! Thanks Eric and Megan!!!

5

Great service!

Thanks Patricia!

- Ervine's & Grand Rapids Hybrid
5

Very knowledgeable mechanics that explain the issues with your vehicle in simple terms. No BS. Customer service from the front desk staff is stellar. I will never second guess what they charge for repairs.

Thank you Otto. We work had to do our best for you in every aspect of our business. Your business is appreciated.

- Ervine's & Grand Rapids Hybrid
5

It's great. They're great, talented, and friendly people.

Thank you Ryan! We think you're pretty great too.

- Ervine's & Grand Rapids Hybrid
5

I have been here multiple times and will be back whenever I need work done on my car. I have had great customer service and have always been more than impresses with the service I have received.

It's our pleasure to work for you Molly!

- Ervine's & Grand Rapids Hybrid
5

What do you do when you engine goes dead on you on the highway. What I do is have it towed to Ervine's Auto. When they come in to work they will analyze the problem for you and get you back on the road the same day. Get Job as always. Thank You Again for the quick turn around.

We’re sorry you had to see us unexpectedly, but we’re always happy to see your smiling face. Thank you for trusting us with your vehicles and being a loyal customer. It means the world to us!

- Ervine's & Grand Rapids Hybrid
4

After a couple of less than stellar experiences at another shop (currently behind O'Reily Auto Parts on 28th St by 131) after their ownership changed I thought I'd give Ervine's a try. The customer service, communication, quality of work and speed at which my vehicle was repaired were outstanding. Price for the repair was in line with what I expected. The one thing I did not care for was the diagnostic fee is not waived/reduced if you have the vehicle repaired there. I understand not wanting to diagnose issues only to have owners go elsewhere. There is value in your knowledge and time that shouldn't be given away for free. On the flip side, The shop I used to go to would provide free estimates/diagnoses. After the ownership changed I've received multiple misdiagnosed problems from them. So I guess you get what you pay for in some sense. I would go back to Ervine's for future repairs.

Thank you Chuck!

- Ervine's & Grand Rapids Hybrid
5

I am new to West Michigan and was nervous about finding a reputable, affordable and reliable auto mechanic. We found Ervine's and were pleased with the positive reviews so we went to Eric and Jamie for help. The repairs needed on our car were pretty substantial and although it was an expensive repair, the actual cost was justifiable and I am sure that it would have been more expensive if I went elsewhere. Ervine's fixed my car in a few days, even with the extensive repairs and parts needed, and I was back on the road in no time. I even had an issue where the car was making strange noises after my initial repair, so I took it back and they were able to quickly identify a part that was too tight and repaired that right away at no cost, of course. Ervine's was extremely friendly, very considerate and overall we were so pleased. We are so thrilled to have found a mechanic and without a doubt, we will be taking our cars back to Ervine's as long as we can. I highly recommend Ervine's!!!

5

We just had our 2004 Yukon worked on and could not be happier. They have cared for this vehicle since 2006 and it is in tip top shape. It got a new spare tire hoist and the emergency/parking brake totally replaced. They also installed an after-market back-up camera. Everything works great.

We're always happy to hear your voices on the end of the phone. Thank you for being such loyal customers!

- Ervine's & Grand Rapids Hybrid
5

I brought my 2004 GMC Envoy to them with an oil issue. They checked my car over throughout and came back with an honest answer about my car and even mentioned issues that I had not brought up. At the end of the time I was very pleased with the repairs I had done. The staff was very honest and kind. I appreciated being able to call and ask questions at any time. I will surely bring them my car from now on.

It was a pleasure to meet you and work with you Heather. Thank you for trusting us to work on your Envoy!

- Ervine's & Grand Rapids Hybrid
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