5

Ervine's is a stellar shop. The only repair they did for us was a Prius front wheel bearing two years ago. Recently the bearing started to make noise again. I called to see what my options were. I was told to bring the car in, and if the bearing was the problem they'd take care of it. I brought the car in at 830 AM and by noon I received a call saying they replaced the bearing at no charge. They completely stood behind their work with no fuss and gave us a loaner car as well. I do most of the work on our cars (bearings are terrible if you don't have the right tools) but I will be back if I need help. I'd give 10 stars if I could.

Thanks for taking the time to write a review Keven. We choose our suppliers with care and have relationships with them that ensure this warranty is available to every customer. Happy it worked out so well for you.

- Ervine's & Grand Rapids Hybrid
5

Such a helpful staff! Our car had problems on our trip up north and they diagnosed it instantly upon arrival. They were busy working on other cars for the day so they called around and found us another shop that could get us in! Wow!!!

5

Ervine’s offers top-notch service! The staff is incredibly knowledgeable & friendly. I will be returning the next time my old Honda needs something! Thank you, Ervine’s!

Thanks Samantha we'd love to keep serving your Honda.

- Ervine's & Grand Rapids Hybrid
5

Good service. Very thorough and well explained.

Thank you Marc.

- Ervine's & Grand Rapids Hybrid
5

I love this place they stand behind their work, and you never have to worry about your car being properly fixed. It is a true pleasure doing business with Eric. Thanks so much

And it's a pleasure working for you. Thanks for the kind words.

- Ervine's & Grand Rapids Hybrid
5

Taking the time to write a review because Ervine's does extremely exceptional work. The team at Ervine's went above and beyond to help me with many complications with Prius and did not raise the price for difficulties. For the services done and the thoroughness of company, the total bill was very reasonable, actually saves me time and money. Also because of there thorough work and attention to detail, I felt secure in driving car across the country and made it home Safely. Thanks Ervine's, glad I serviced with you.

Thank you J.S. I'm very proud of our staff and will make sure they read this review. They work hard every day to provide exactly the experience you described. Thanks for the affirmation. We'll keep doing what we love to do!

- Ervine's & Grand Rapids Hybrid
5

I have been taking my Prius to Ervines since my warranty ended and you will never find a more honest, thorough and friendly family business in town 👍❤️

5

Finally! It's so nice to find a shop with real ethics and values, that doesn't rip off Hybrid owners. I'm so sick of [*brand deleted*] dealerships throughout Michigan who take unfair advantage of us "because where else are you gonna go?" Hybrids and electrics are good for the planet; it shouldn't hurt financially to own and drive one. All one can ask for is quality repair work at fair prices, and that's *exactly* what I get here at GRH. I'll make the 66-mile trip from Lansing to Ervine's with a song in my heart and a smile on my face, long as my Prius will start up and roll... And after that I may just have it towed here.

Thanks Dave. We think the Prius is a fantastic environmental and economical choice and we're honored you drive all the way to Grand Rapids Hybrid to have us help maintain yours.

- Ervine's & Grand Rapids Hybrid
5

Fair prices for ethical, quality work. Finally, a shop that won't try to rip off Hybrid owners.

5

I had a great experience with Ervines. They were able to get me in within 24 hours when all the other places had a minimum wait of a week. They were very personable both on the phone and in person. Everything was explained very well to me before hand. I was also able to get a loner car free of charge. Then it turned out the repair needed for my car was covered under warranty and they recommended I take it to an authorized dealership so I would not be charged, even though they were capable of doing it. I was impressed with their honesty. They were the ones who called the car manufacturer to check. I would have never known. I was not charged anything, even for the inspection. I also appreciate the quick communication with text and email. I would highly recommend Ervine’s

Thank you Cheryl and thank you for the yummy donuts, so very thoughtful of you. Please call if you need any assistance navigating the warranty process at the dealership.

- Ervine's & Grand Rapids Hybrid
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