5

Great work . Engine sounds better

Fantastic! Thank you for trusting us with your Escape Hybrid. It's a great car!

- Ervine's & Grand Rapids Hybrid
5

Love the crew at Ervine’s. They’re very knowledgeable and correct with their diagnosis every time. Don’t know where I’d be w/o them!!!

Thanks for bringing us challenging work. We love it!

- Ervine's & Grand Rapids Hybrid
5

Brought my PT Cruiser here to be worked on. I had the same mechanics for close to 18 years and had first brought it to them. They didn’t seem interested in working on it. So, the previous owner of the car and my neighbor said bring it to Ervine’s. Wow! Picked her up today and I can’t even describe how thrilled I am at the repairs, service, professionalism, and integrity of Ervine’s! This car is like brand new!!! Happy to have a new team to bring our vehicles to for now on! Thanks guys! Beautiful job!! 😁

You are an absolute delight to work for Melissa! Thank you for trusting us with your new car and for taking the time to share your experience at Ervine's. We look forward working for you for years to come.

- Ervine's & Grand Rapids Hybrid
5

They are very helpful and dependable. Honest and great work ! I even take my daughters car there because I know they will treat her right. They even helped me with towing when my pickup broke down. Thank You ERVINES AUTO !

Thanks Todd. We enjoy working for both of you very much.

- Ervine's & Grand Rapids Hybrid
5

The knowledge of the staff at Ervine's is vast. Their dedication to excellence is always apparent and I have always been satisfied with repairs they have done. They also understand the importance of being able to get a vehicle in right away, and how much we depend on them to function in our daily lives. The fact that they have loaner cars makes it very convenient to take cars there for repair.

It's such a gift to everyone here to read a review that highlights values that are so important to us and extra services we provide to be helpful like the loaner cars. Thank you for the kind words and for taking the time to share it with world!

- Ervine's & Grand Rapids Hybrid
5

my car broke down in the middle of the snow storm I thought it was something that Ervine's had fixed on my van so I posted a not-so-nice review they reached out to me and had me bring my van in explain my warranties that I thought were only 30 days they looked at my van and found the most strangest problem which explained a few things they fixed it and had my van back on the road within hours I want to thank them for being patient with me and for reaching out to me and helping me during my worst frustrations I also got a loaner car so that I could go to work thank you I also want to thank you for patience and your kindness and understanding thank you for all that you've done

Anna, I'm sorry you're having car trouble in this weather. All repairs at Ervine's Auto Repair and Grand Rapids Hybrid are covered by a Three Year 36,000 mile warranty. This includes road service. As always, all diagnostic fees are waived if any part or labor has failed. We are trying to contact you and hope you will call us to take advantage of the warranty. UPDATE: We're so thankful Anna put her trust in Ervine's during such a stressful time for her. The weather was the worst of the season and she was in a spot. Thanks for reaching out in your first review, and letting us help you. Thank you also for posting an update. We all love what we do and because of people like you we'll keep doing it the best we can.

- Ervine's & Grand Rapids Hybrid
5

I trust Ervines with my companies work van fleet as well as my personal cars. I have always had great service for years and very good people to do business with.

Thanks Troy, You are a delight to work for. We appreciate your trust in us and your friendly self!

- Ervine's & Grand Rapids Hybrid
5

Great customer service and excellent communication. Their system of emailing the estimate details and following up with a phone call and personal explanation made me feel not only feel valued as a customer but it also made the it clear about the work I was having done. Having a loaner car while they worked on my Prius was also fantastic. I would recommend Ervine’s to anyone.

5

I work a lot and am on-call 24/7 several days at a time. So I needed a place that could have a loaner car for me when I dropped off my car for repair. After doing a google search and some Facebook recommendations, I came across Ervine's. The website has a place to request a loaner car and 2 choices of days you would like. I automatically assumed I wouldn't hear anything back until Monday (I did this on a Sunday evening) But to my surprise, I got a response an hour later saying Monday morning would be just fine. Wow! Monday morning I arrived and was greeted by very friendly staff and they had my loaner car warmed up and ready for me. All of the diagnostics and recommendations are easily seen through the website, complete with pictures and the ability to agree or deny a service which also includes the price. With my busy work day, this technology is amazing and very convenient! Bruce even called me and explained to me what he found and was very helpful. He called me Tuesday morning and told me my car was ready. 24 hours. That's it. Other places told me they couldn't even get me in for a week at the earliest. You have definitely earned my business! Thanks so much Ervine's!

5

I work a lot and am on-call 24/7 several days at a time. So I needed a place that could have a loaner car for me when I dropped off my car for repair. After doing a google search and some Facebook recommendations, I came across Ervine's. The website has a place to request a loaner car and 2 choices of days you would like. I automatically assumed I wouldn't hear anything back until Monday (I did this on a Sunday evening) But to my surprise, I got a response an hour later saying Monday morning would be just fine. Wow! Monday morning I arrived and was greeted by very friendly staff and they had my loaner car warmed up and ready for me. All of the diagnostics and recommendations are easily seen through the website, complete with pictures and the ability to agree or deny a service which also includes the price. With my busy work day, this technology is amazing and very convenient! Bruce even called me and explained to me what he found and was very helpful. He called me Tuesday morning and told me my car was ready. 24 hours. That's it. Other places told me they couldn't even get me in for a week at the earliest. You have definitely earned my business! Thanks so much Ervine's!

Thank you for taking the time to share your experience Carl. We love what we do every day and working for nice people like you is icing on the cake!

- Ervine's & Grand Rapids Hybrid
If You Are Using A Screen Reader And Are Having Problems Using This Website, please call Ervine's & Grand Rapids Hybrid (616) 532-6600 For Assistance.