my car broke down in the middle of the snow storm I thought it was something that Ervine's had fixed on my van so I posted a not-so-nice review they reached out to me and had me bring my van in explain my warranties that I thought were only 30 days they looked at my van and found the most strangest problem which explained a few things they fixed it and had my van back on the road within hours I want to thank them for being patient with me and for reaching out to me and helping me during my worst frustrations I also got a loaner car so that I could go to work thank you I also want to thank you for patience and your kindness and understanding thank you for all that you've done
Anna, I'm sorry you're having car trouble in this weather. All repairs at Ervine's Auto Repair and Grand Rapids Hybrid are covered by a Three Year 36,000 mile warranty. This includes road service. As always, all diagnostic fees are waived if any part or labor has failed. We are trying to contact you and hope you will call us to take advantage of the warranty. UPDATE: We're so thankful Anna put her trust in Ervine's during such a stressful time for her. The weather was the worst of the season and she was in a spot. Thanks for reaching out in your first review, and letting us help you. Thank you also for posting an update. We all love what we do and because of people like you we'll keep doing it the best we can.
- Ervine's & Grand Rapids Hybrid