5

They are very helpful and dependable. Honest and great work ! I even take my daughters car there because I know they will treat her right. They even helped me with towing when my pickup broke down. Thank You ERVINES AUTO !

Thanks Todd. We enjoy working for both of you very much.

- Ervine's & Grand Rapids Hybrid
5

The knowledge of the staff at Ervine's is vast. Their dedication to excellence is always apparent and I have always been satisfied with repairs they have done. They also understand the importance of being able to get a vehicle in right away, and how much we depend on them to function in our daily lives. The fact that they have loaner cars makes it very convenient to take cars there for repair.

It's such a gift to everyone here to read a review that highlights values that are so important to us and extra services we provide to be helpful like the loaner cars. Thank you for the kind words and for taking the time to share it with world!

- Ervine's & Grand Rapids Hybrid
5

my car broke down in the middle of the snow storm I thought it was something that Ervine's had fixed on my van so I posted a not-so-nice review they reached out to me and had me bring my van in explain my warranties that I thought were only 30 days they looked at my van and found the most strangest problem which explained a few things they fixed it and had my van back on the road within hours I want to thank them for being patient with me and for reaching out to me and helping me during my worst frustrations I also got a loaner car so that I could go to work thank you I also want to thank you for patience and your kindness and understanding thank you for all that you've done

Anna, I'm sorry you're having car trouble in this weather. All repairs at Ervine's Auto Repair and Grand Rapids Hybrid are covered by a Three Year 36,000 mile warranty. This includes road service. As always, all diagnostic fees are waived if any part or labor has failed. We are trying to contact you and hope you will call us to take advantage of the warranty. UPDATE: We're so thankful Anna put her trust in Ervine's during such a stressful time for her. The weather was the worst of the season and she was in a spot. Thanks for reaching out in your first review, and letting us help you. Thank you also for posting an update. We all love what we do and because of people like you we'll keep doing it the best we can.

- Ervine's & Grand Rapids Hybrid
5

I trust Ervines with my companies work van fleet as well as my personal cars. I have always had great service for years and very good people to do business with.

Thanks Troy, You are a delight to work for. We appreciate your trust in us and your friendly self!

- Ervine's & Grand Rapids Hybrid
5

Great customer service and excellent communication. Their system of emailing the estimate details and following up with a phone call and personal explanation made me feel not only feel valued as a customer but it also made the it clear about the work I was having done. Having a loaner car while they worked on my Prius was also fantastic. I would recommend Ervine’s to anyone.

5

I work a lot and am on-call 24/7 several days at a time. So I needed a place that could have a loaner car for me when I dropped off my car for repair. After doing a google search and some Facebook recommendations, I came across Ervine's. The website has a place to request a loaner car and 2 choices of days you would like. I automatically assumed I wouldn't hear anything back until Monday (I did this on a Sunday evening) But to my surprise, I got a response an hour later saying Monday morning would be just fine. Wow! Monday morning I arrived and was greeted by very friendly staff and they had my loaner car warmed up and ready for me. All of the diagnostics and recommendations are easily seen through the website, complete with pictures and the ability to agree or deny a service which also includes the price. With my busy work day, this technology is amazing and very convenient! Bruce even called me and explained to me what he found and was very helpful. He called me Tuesday morning and told me my car was ready. 24 hours. That's it. Other places told me they couldn't even get me in for a week at the earliest. You have definitely earned my business! Thanks so much Ervine's!

5

I work a lot and am on-call 24/7 several days at a time. So I needed a place that could have a loaner car for me when I dropped off my car for repair. After doing a google search and some Facebook recommendations, I came across Ervine's. The website has a place to request a loaner car and 2 choices of days you would like. I automatically assumed I wouldn't hear anything back until Monday (I did this on a Sunday evening) But to my surprise, I got a response an hour later saying Monday morning would be just fine. Wow! Monday morning I arrived and was greeted by very friendly staff and they had my loaner car warmed up and ready for me. All of the diagnostics and recommendations are easily seen through the website, complete with pictures and the ability to agree or deny a service which also includes the price. With my busy work day, this technology is amazing and very convenient! Bruce even called me and explained to me what he found and was very helpful. He called me Tuesday morning and told me my car was ready. 24 hours. That's it. Other places told me they couldn't even get me in for a week at the earliest. You have definitely earned my business! Thanks so much Ervine's!

Thank you for taking the time to share your experience Carl. We love what we do every day and working for nice people like you is icing on the cake!

- Ervine's & Grand Rapids Hybrid
5

Great service, owners are fantastic people, their estimate process is nice as you can accept or deny the work electronically, if they run into anything during the work they notify you of what they have run into, write another estimate for that and you can accept or deny the additional work...no surprises with Ervine's where other shops likely would just go and fix the extra issue without an ok

Thank you for taking the time to post a review. We believe the only way to operate is to be transparent and offer enough information for you to be able to make the best decisions for your vehicle. I'm happy it worked well for you. Thanks again for the kind words, you made my day!

- Ervine's & Grand Rapids Hybrid
5

Fantastic customer service from Jaime. She was able to set me up with a loaner car while I waited to have my issue diagnosed. Bruce was extremely prompt and thorough with his response, sending me detailed notes and pictures. He was able to address my issue the same day and provide me with recommendations for new tires (which I need) as well as let me know about a recall and a couple software updates that my Prius needs. I will definitely be bring my Prius here again and will tell any other hybrid owners in the area to do the same.

Thank you for trusting us with your Prius, Max. We're here to help anytime you need us!

- Ervine's & Grand Rapids Hybrid
5

If you are looking for an excellent mechanic to take care of your vehicles, look no further!! This is the place!! Ervine's has the best mechanics and are honest! They help you keep your vehicles in tip-top condition. After 34 years serving us, we have had ZERO negative experiences! You can't beat THAT!!

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