5

I am a fleet manager at a large company responsible for our company used vehicles; as well as, the personal cars of the executives and their families. We have Mercedes, Lexus, Infiniti, Toyota and some fords and Chevys. Ervine's does the most professional work in town, always honest and upfront. It is not the repair facilities fault if you chose to own a Hybrid with a $ 9,000 electric inverter or an Infiniti with expensive parts. The old saying, "it costs money to go fast, how fast to you want to go!"

You always keep things interesting Paul! Thank you for writing a review and for trusting Ervine's and Grand Rapids Hybrid with your fleet of vehicles.

- Ervine's & Grand Rapids Hybrid
5

We own a 2007 Ssturn Vue with over 170,000 miles and a 2002 Chevy Trailblazer with more than 197,000 miles. How do they last that long? By following the manufacturer's recommended maintenance schedules, and by competent, professional service technicians. With new car payments averaging near $500/ month or more, and the increased insurance costs with a new vehicle, it costs soooo much less to maintain and repair your present vehicle. Michigan winters can be harsh on vehicles, and we'll likely drive ours 'til they rot away and the doors fall off, but until then we can drive with confidence knowing that the expert service provided by Eric, Bruce, and Paul - Jamie and Megan too! - will keep our vehicles in good, safe condition, and provide many more miles of service.

Thanks for the kinds words Steve. We are especially honored by such high praise from such a knowledgeable vehicle owner. The mileage and the condition of your vehicles is testament to your knowledge and hopefully the partnership between you and Ervine's Auto Repair.

- Ervine's & Grand Rapids Hybrid
5

Excellent staff working at the front and the back. I only have the one car, but they were willing to drive me home and pick me up when my car was done. Cost for the oil change was a bit more than I've paid in the past, but for the service it's worth it.

Thank you for taking time to post a review Adam. When we change your oil, we notice items that need your attention now or in the future. Prevention is always less expensive and more convenient than a repair. It can save you from experiencing a breakdown. The partnership between Ervine’s and its customers, along with routine maintenance, such as oil changes, allows us to catch small problems before they have a chance to grow large enough to threaten your comfort, safety and /or wallet. We're pleased you noticed our efforts to provide excellent customer service as well. Make sure to get your "Buy Three Get One Free" card stamped next time you come in!

- Ervine's & Grand Rapids Hybrid
5

Ervine's has serviced my car for several years. They are trustworthy, quick and I love the (free) option of a loaner car if needed. Recently my ignition tumbler quit working and my car was towed to Ervine's in the evening. By 7:45am the next morning, someone had contacted me about the issue. They were able to source the correct parts, repair my car and have me back on the road the same day. The quality of service, honesty and efficiency are outstanding!

Thank you for taking the time to post a review Rebecca and for the very kind words. You are a pleasure to work for and we appreciate your trust in Ervine's. We promise to do everything in our power to maintain your high opinion of us.

- Ervine's & Grand Rapids Hybrid
5

I have used Ervine's for my repairs for the past 4-5 years. They are excellent at explaining the issues your vehicle is having as well as pointing out repairs that should be made before they become bigger issues. They don't push you to make repairs that are unnecessary and you truly feel like they have your best interest in mind. The repairs are always done quickly (mine have always been repaired same day) and I have never had any issues with anything they have fixed.

Thank you Josh it's reassuring to hear from regular customers that your are still pleased with the type of service we offer and willing to refer us to others. We appreciate you taking the time to write a review and hope you will contact us if we ever fail to provide this level of service in the future.

- Ervine's & Grand Rapids Hybrid
5

Recently my Ford Escape Hybrid had an issue and I needed to find a repair shop that was familiar with hybrid cars. Ervine's came up on a Google search so I took it to them. They had it fixed the same day! I was extremely happy with the service and ecstatic to have my car back. I'm so glad to have a trustworthy local shop if I ever have any issues in the future.

Thank you for taking the time to post a review Stephanie. Your happiness with finding a qualified independent shop to work on your Escape Hybrid is equally appreciated by Grand Rapids Hybrid , powered by Ervine's Auto Repair. We are very pleased to be the go to shop for Hybrid and Electric Vehicles in the Grand Rapids area. Thanks again for the kind words.

- Ervine's & Grand Rapids Hybrid
4

They did a great job with the truck. Be prepared that everything here is expensive. Good work and honesty is worth paying for though.

Thank you for taking time to write a review Erica. I'm happy you see the value in the service we provide. Looking for the cheapest price for auto repair can be tempting. Often we're the shop that 's called to correct the actions taken at the "not so expensive" shop. In the long run it's more expensive than it needs to be because it wasn't done right or with reliable parts the first time. We believe making a reasonable investment pays off for our customers in the long run. It's our responsibility to ensure you can rely on your vehicle to transport you and your family safely and dependently across town or cross country. We also know doing the job right the first time at a fair price for quality parts keeps you from having to return for further work or worse yest suffer a break down.

- Ervine's & Grand Rapids Hybrid
5

Family run business. Eric, Bruce and Jamie are the nicest people. I would recommend them to anyone needing work done! They are honest and professional and do a great job. One super perk of taking your car in for maintenance is that they offer a loaner car while they are working on your car. As long as I live in West Michigan I will be taking my car to Ervine's.

Thanks for the love on Valentines Day! My hope is that you will be just as quick to let us know if we ever don't live up the review you were kind enough to take the time to write!

- Ervine's & Grand Rapids Hybrid
5

I have been going to Ervine's for quite some time now. They always have quality service and are extremely nice. They will do anything necessary to accomodate you appropriately. I love them and would recommend them to anyone!

Thanks for taking the time to write a review Mackenzie. I'm always telling people how nice our customers are and you are proof! Your kind words are appreciated even more today. Things don't always go perfectly as they did not on your VW last week. Thank you for trusting us and being so understanding. You are a gem!

- Ervine's & Grand Rapids Hybrid
5

Great service even on short notice! My son's car broke down in Grand Rapids and we thought he might have to spend the night or longer. Ervine's to the rescue! Got the parts and finished the job on an old 1999 Dodge Stratus in one day! HIghly recommend!

Thank you for taking the time to write a review Charla. It feels good to be able to jump in during a crisis and get someone back on the road home.

- Ervine's & Grand Rapids Hybrid
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