5

Been going to ervines for years, great service, easy flexible drop off and pick up, very clear communication. Love the electronic forms and approval process.

Thank you for your loyalty and for being a valued customer at Ervine's for so many years! We truly appreciate your kind words about our service. It's wonderful to know that you've found our drop-off and pick-up process convenient and flexible. We're glad our communication has been clear and that you appreciate our electronic forms and approval process.

- Ervine's Auto Repair & Grand Rapids Hybrid and EV
5

I needed to get my car looked at ASAP and Ervines looked at my car the next day and had it repaired the day after. Very quick turnaround and very friendly and helpful staff. Will definitely go back.

5

The team at Ervine's did a great job working on my jeep. Steve and Megan were excellent at keeping me informed while the vehicle was in the shop and I appreciate the detailed information they provided. Their quoting process is one of the best I have ever seen. The quotes are detailed with pictures. When they say that something needs service, they back it up with the evidence as to why. After having multiple problems with other shops not fixing a cooling problem, I am glad that I found Ervine's.

4

Preface: If you're looking at shops solely based on price, Ervine's might not be the right fit for you. Took my 2012 Subaru here on 8.15 to have some work done. Had them do some diagnostics on my front & rear brakes. Turned out I needed quite some work done to my car that I would've had never known about myself. Kudos to Steve for his professionalism, non-biased opinions/recommendations, and all-around customer service. I really like how they emailed me a detailed description of their diagnostics (and specific breakdowns) with pictures and a paragraph description written at a reading level anyone can understand (for those who are not car-proficient like myself). Why I put this review at 4/5 stars is the price. I did noticed they charged me WAY more than some other shops or buying rotors myself from a parts store. I was a little discouraged by the total end price, but know that my car was well-taken care of and have the re-assurance I won't need to re-service what I had done for a while. Would highly recommend if you want a transparent shop with excellent customer service and professionals who actually know how to handle and service your car. If price is your primary concern, I might recommend looking elsewhere, but the team at Ervine's was 100% transparent in letting me know they're costs and reasoning behind them.

Hi TJ, thank you so much for your honest review. We're thrilled you had a great experience with Steve along with our software that allows us to be transparent. We know we're more expensive than other repair facilities in the area. Our parts and labor carry a 3 year/36,000 mile warranty and we're selective about the parts we're willing to put on cars - especially Subarus. Thank you again for your review and recommendation. We look forward to seeing you again in the future.

- Ervine's Auto Repair & Grand Rapids Hybrid and EV
5

Quick to see me, did a lot of work on my car and explained everything every step of the way. The lobby/ waiting area is very nice.

It was so nice to meet you Bess. We hope your journey home is safe and uneventful!

- Ervine's Auto Repair & Grand Rapids Hybrid and EV
5

Don't wast your time with other shops. Ervine's actually knows how to use their Diagnostics equipment. I always save time and money getting it right the first time.

Thank you for your review Fernando! We hope you enjoy your new EV.

- Ervine's Auto Repair & Grand Rapids Hybrid and EV
5

Great staff! With honest and excellent service. Highly recommend!

5

I have had the most professional, and friendly, expertise and service of any auto repair business I have ever frequented. Anywhere! Excellent and extensive pre purchase inspection for a used vehicle; very extensive diagnostics on existing car; detailed but easy to understand discussion about repairs my car needed; and on top of all that, coming through on a last minute repair issue when they didn’t even know me! Everyone I’ve met here, in their varying positions, went above and beyond in each and every interaction. It simply does not get better than this. SO glad I found this business!

5

Friendly and responsive. Impressive digital documentation.

5

I brought my car in for an inspection after buying it used and got a very thorough understanding of the issues going on with it. I got an email showing everything they found including pictures. They were very efficient and helpful and I will for sure be going back!

Thank you for trusting us with your Spark! We're glad you found the photos and findings in your email helpful. We're here when you need us!

- Ervine's Auto Repair & Grand Rapids Hybrid and EV
Ervine's Auto Repair & Grand Rapids Hybrid and EV is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Ervine's Auto Repair & Grand Rapids Hybrid and EV (616) 532-6600 if you have any issues in accessing any area of our website.