5

Great customer service and excellent communication. Their system of emailing the estimate details and following up with a phone call and personal explanation made me feel not only feel valued as a customer but it also made the it clear about the work I was having done. Having a loaner car while they worked on my Prius was also fantastic. I would recommend Ervine’s to anyone.

5

I work a lot and am on-call 24/7 several days at a time. So I needed a place that could have a loaner car for me when I dropped off my car for repair. After doing a google search and some Facebook recommendations, I came across Ervine's. The website has a place to request a loaner car and 2 choices of days you would like. I automatically assumed I wouldn't hear anything back until Monday (I did this on a Sunday evening) But to my surprise, I got a response an hour later saying Monday morning would be just fine. Wow! Monday morning I arrived and was greeted by very friendly staff and they had my loaner car warmed up and ready for me. All of the diagnostics and recommendations are easily seen through the website, complete with pictures and the ability to agree or deny a service which also includes the price. With my busy work day, this technology is amazing and very convenient! Bruce even called me and explained to me what he found and was very helpful. He called me Tuesday morning and told me my car was ready. 24 hours. That's it. Other places told me they couldn't even get me in for a week at the earliest. You have definitely earned my business! Thanks so much Ervine's!

5

I work a lot and am on-call 24/7 several days at a time. So I needed a place that could have a loaner car for me when I dropped off my car for repair. After doing a google search and some Facebook recommendations, I came across Ervine's. The website has a place to request a loaner car and 2 choices of days you would like. I automatically assumed I wouldn't hear anything back until Monday (I did this on a Sunday evening) But to my surprise, I got a response an hour later saying Monday morning would be just fine. Wow! Monday morning I arrived and was greeted by very friendly staff and they had my loaner car warmed up and ready for me. All of the diagnostics and recommendations are easily seen through the website, complete with pictures and the ability to agree or deny a service which also includes the price. With my busy work day, this technology is amazing and very convenient! Bruce even called me and explained to me what he found and was very helpful. He called me Tuesday morning and told me my car was ready. 24 hours. That's it. Other places told me they couldn't even get me in for a week at the earliest. You have definitely earned my business! Thanks so much Ervine's!

Thank you for taking the time to share your experience Carl. We love what we do every day and working for nice people like you is icing on the cake!

- Ervine's & Grand Rapids Hybrid
5

Great service, owners are fantastic people, their estimate process is nice as you can accept or deny the work electronically, if they run into anything during the work they notify you of what they have run into, write another estimate for that and you can accept or deny the additional work...no surprises with Ervine's where other shops likely would just go and fix the extra issue without an ok

Thank you for taking the time to post a review. We believe the only way to operate is to be transparent and offer enough information for you to be able to make the best decisions for your vehicle. I'm happy it worked well for you. Thanks again for the kind words, you made my day!

- Ervine's & Grand Rapids Hybrid
5

Fantastic customer service from Jaime. She was able to set me up with a loaner car while I waited to have my issue diagnosed. Bruce was extremely prompt and thorough with his response, sending me detailed notes and pictures. He was able to address my issue the same day and provide me with recommendations for new tires (which I need) as well as let me know about a recall and a couple software updates that my Prius needs. I will definitely be bring my Prius here again and will tell any other hybrid owners in the area to do the same.

Thank you for trusting us with your Prius, Max. We're here to help anytime you need us!

- Ervine's & Grand Rapids Hybrid
5

If you are looking for an excellent mechanic to take care of your vehicles, look no further!! This is the place!! Ervine's has the best mechanics and are honest! They help you keep your vehicles in tip-top condition. After 34 years serving us, we have had ZERO negative experiences! You can't beat THAT!!

5

We had the pleasure to visit this shop and meet the people who run it. I must say they are family oriented, honest and hard working people. We are part of a group of shop owners who visit shops across the country and brain storm on how to take care of the customer, by providing honest and top quality service to all our clients. I would without hesitation recommend them for all your automotive needs. They are the best! Thank you for hosting this months visit! Jim and Carly Paiva Your friends from RI

5

Honest and professional.

Hi Dan. Thanks for leaving us a review. We appreciate your business.

- Ervine's & Grand Rapids Hybrid
5

Very professional thorough service for your hybrid. The best place to service your hybrid in Grand Rapids.

Thank you Henry, Always a pleasure working for one of the original Prius owners in Grand Rapids! Thanks for taking the time to post a review.

- Ervine's & Grand Rapids Hybrid
5

Ervines has been so helpfull with our prius problems. They gave us full attention on the phone with questions, even when we broke down while on vacation they worked with us to find a solution. Highly recommend!

Thanks for thinking of us on vacation. We're happy you called for advice and glad to help. Thank you also for taking time to share your experience with Ervine's Auto Repair and Grand Rapids Hybrid.

- Ervine's & Grand Rapids Hybrid
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