5

Great service, owners are fantastic people, their estimate process is nice as you can accept or deny the work electronically, if they run into anything during the work they notify you of what they have run into, write another estimate for that and you can accept or deny the additional work...no surprises with Ervine's where other shops likely would just go and fix the extra issue without an ok

Thank you for taking the time to post a review. We believe the only way to operate is to be transparent and offer enough information for you to be able to make the best decisions for your vehicle. I'm happy it worked well for you. Thanks again for the kind words, you made my day!

- Ervine's & Grand Rapids Hybrid
5

Fantastic customer service from Jaime. She was able to set me up with a loaner car while I waited to have my issue diagnosed. Bruce was extremely prompt and thorough with his response, sending me detailed notes and pictures. He was able to address my issue the same day and provide me with recommendations for new tires (which I need) as well as let me know about a recall and a couple software updates that my Prius needs. I will definitely be bring my Prius here again and will tell any other hybrid owners in the area to do the same.

Thank you for trusting us with your Prius, Max. We're here to help anytime you need us!

- Ervine's & Grand Rapids Hybrid
5

If you are looking for an excellent mechanic to take care of your vehicles, look no further!! This is the place!! Ervine's has the best mechanics and are honest! They help you keep your vehicles in tip-top condition. After 34 years serving us, we have had ZERO negative experiences! You can't beat THAT!!

5

We had the pleasure to visit this shop and meet the people who run it. I must say they are family oriented, honest and hard working people. We are part of a group of shop owners who visit shops across the country and brain storm on how to take care of the customer, by providing honest and top quality service to all our clients. I would without hesitation recommend them for all your automotive needs. They are the best! Thank you for hosting this months visit! Jim and Carly Paiva Your friends from RI

5

Honest and professional.

Hi Dan. Thanks for leaving us a review. We appreciate your business.

- Ervine's & Grand Rapids Hybrid
5

Very professional thorough service for your hybrid. The best place to service your hybrid in Grand Rapids.

Thank you Henry, Always a pleasure working for one of the original Prius owners in Grand Rapids! Thanks for taking the time to post a review.

- Ervine's & Grand Rapids Hybrid
5

Ervines has been so helpfull with our prius problems. They gave us full attention on the phone with questions, even when we broke down while on vacation they worked with us to find a solution. Highly recommend!

Thanks for thinking of us on vacation. We're happy you called for advice and glad to help. Thank you also for taking time to share your experience with Ervine's Auto Repair and Grand Rapids Hybrid.

- Ervine's & Grand Rapids Hybrid
5

If you're in a position where you can't afford to get mistreated, like my wife and I, take your vehicle here for service. I'm not in their dept, I pay my bills. Ervine's not in my dept, because they do what they say. They've done excellent work on a number of serious issues on our 93 2wd Suburban we are truly grateful for. Heck, I'm starting to look at Prius' for our next car, just to be worthy of their service bay. Thank you so much folks.

Thanks for trusting us with your Suburban Morris. It's our honor to have earned such a glowing review. F.Y.I. we had a Tahoe before we made the switch to our Prius. Loved both of them but love the repair and gas bills for the Prius even more.

- Ervine's & Grand Rapids Hybrid
5

I have had an absolutely incredible experience at Ervine's. I was coming in from Detroit on what was supposed to be a 1 day business trip in GR. Unfortunately my car broke down. I got a referral to call Ervine's and I couldn't have asked for better customer service. Megan and Eric gave me first priority and started working on the car immediately.They even helped me find a hotel and use their lobby as a work space. Eric explained everything to me in a comprehensive and effective way - I felt very in the loop about everything regarding the status of my vehicle. Nothing but good things to say. They are such good humans.

Julia, thank you for taking the time to post a review . Your incredibly encouraging word made a really good day at Ervines Auto Repair and Grand Rapids an outstanding one!

- Ervine's & Grand Rapids Hybrid
5

Friendly and helpful employees. My car had new shocks and struts replaced within one day. I would definitely recommend!

Thank you for your kind words Elly! It was our pleasure to work on your Jeep!

- Ervine's & Grand Rapids Hybrid
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