5

I have been taking my Prius to Ervines since my warranty ended and you will never find a more honest, thorough and friendly family business in town 👍❤️

5

Finally! It's so nice to find a shop with real ethics and values, that doesn't rip off Hybrid owners. I'm so sick of [*brand deleted*] dealerships throughout Michigan who take unfair advantage of us "because where else are you gonna go?" Hybrids and electrics are good for the planet; it shouldn't hurt financially to own and drive one. All one can ask for is quality repair work at fair prices, and that's *exactly* what I get here at GRH. I'll make the 66-mile trip from Lansing to Ervine's with a song in my heart and a smile on my face, long as my Prius will start up and roll... And after that I may just have it towed here.

Thanks Dave. We think the Prius is a fantastic environmental and economical choice and we're honored you drive all the way to Grand Rapids Hybrid to have us help maintain yours.

- Ervine's & Grand Rapids Hybrid
5

Fair prices for ethical, quality work. Finally, a shop that won't try to rip off Hybrid owners.

5

I had a great experience with Ervines. They were able to get me in within 24 hours when all the other places had a minimum wait of a week. They were very personable both on the phone and in person. Everything was explained very well to me before hand. I was also able to get a loner car free of charge. Then it turned out the repair needed for my car was covered under warranty and they recommended I take it to an authorized dealership so I would not be charged, even though they were capable of doing it. I was impressed with their honesty. They were the ones who called the car manufacturer to check. I would have never known. I was not charged anything, even for the inspection. I also appreciate the quick communication with text and email. I would highly recommend Ervine’s

Thank you Cheryl and thank you for the yummy donuts, so very thoughtful of you. Please call if you need any assistance navigating the warranty process at the dealership.

- Ervine's & Grand Rapids Hybrid
5

To be fair, you can get your car services and repairs anywhere and generally speaking it will be taken care of. However, Ervine has a passion and proactive approach to the job that impressed me. They not only fixed my problem, but they also identified other issues or potential issues and made very helpful suggestions for future repairs. While a typical shop would present this to a customer verbally with limited explanation, Ervine provides a thorough online report of your vehicle which incorporates explanations, notes, pictures, videos of their findings. I can’t stress enough how impressive it was to see the report – it was like a college research project on your vehicle; for example ,you don’t get told verbally a wheel is squeaking, you get an explanation, a suspected root cause, and video of your actual wheel spinning so you can see and hear for yourself. They were thorough, quick, and very responsive with my questions and thoughts. I brought my vehicle there for a specific issue, but within 3 hours as a bonus, I received this very thorough report identifying overall state of affairs for the vehicle as a whole. This was immediately followed up with a call from Bruce to go over his findings and answer questions. As the work was being done, Bruce kept me informed on how it looked and the different possibility that I could expect (long story, but there was a condition on the vehicle that if process did or did not work would greatly affect the price –Bruce was successful at it and saved me money). I could explain more, but would be too wordy. The point I wanted to make is that Ervine was a great experience for me. It’s a mom/pop feel with very experienced technicians. Very thorough, very honest, very passionate. They treated my vehicle as it was their own. With the free benefit of a loaner vehicle, the experience was great and I will be back again. They are a great fair and honest company that I trust. Ervine was great and they deserve your consideration next time you have a vehicle issue needing fixing.

Thank you for trusting us with your van and your very thoughtful review. We will make sure Bruce reads it as well.

- Ervine's & Grand Rapids Hybrid
5

Always a pleasure, and much comfort in knowing my car is getting the knowledgeable care it needs. Highly recommended

Thank you Carlene. Sorry I missed you!

- Ervine's & Grand Rapids Hybrid
5

To be fair, you can get your car services and repairs anywhere and generally speaking it will be taken care of. However, Ervine has a passion and proactive approach to the job that impressed me. They not only fixed my problem, but they also identified other issues or potential issues and made very helpful suggestions for future repairs. While a typical shop would present this to a customer verbally with limited explanation, Ervine provides a thorough online report of your vehicle which incorporates explanations, notes, pictures, videos of their findings. I can’t stress enough how impressive it was to see the report – it was like a college research project on your vehicle; for example ,you don’t get told verbally a wheel is squeaking, you get an explanation, a suspected root cause, and video of your actual wheel spinning so you can see and hear for yourself. They were thorough, quick, and very responsive with my questions and thoughts. I brought my vehicle there for a specific issue, but within 3 hours as a bonus, I received this very thorough report identifying overall state of affairs for the vehicle as a whole. This was immediately followed up with a call from Bruce to go over his findings and answer questions. As the work was being done, Bruce kept me informed on how it looked and the different possibility that I could expect (long story, but there was a condition on the vehicle that if process did or did not work would greatly affect the price –Bruce was successful at it and saved me money). I could explain more, but would be too wordy. The point I wanted to make is that Ervine was a great experience for me. It’s a mom/pop feel with very experienced technicians. Very thorough, very honest, very passionate. They treated my vehicle as it was their own. With the free benefit of a loaner vehicle, the experience was great and I will be back again; because they are a great fair and honest company that I trust. Ervine was great and they deserve your consideration next time you have a vehicle issue needing fixing.

Mike, it was our pleasure to work on your vehicle. Your review means the world to us. Thank you. We look forward to seeing you in the future!

- Ervine's & Grand Rapids Hybrid
5

Always excellent service, knowing the job will be done right. Fast, friendly, & reliable mechanics.

Thank you Kristen!

- Ervine's & Grand Rapids Hybrid
4

I had some works done at Ervines a few years back on my ford focus. They did a great job but I wouldn't say its inexpensive. I recently tried to have them diagonostic the griding noise on my ford hybrid C-max but they wanted to charge me $147.00. Of course, I declined the service and called around and found a few autoshops that would do it for $50. I ended up taking it to Christian brothers automotive and they found the source of noises, which was the issue with our transmission. This autoshop then provided extensive documents stating this probblem is covered by ford warranty. Its currently sitting at a ford shop waiting for parts. Overall the whole process is only costing me $50. I have no doubt of Ervines comptency but I am not sure they would have sent me to the ford dealer to have my problem fixed for free. I had work done for my focus under my husband's name. Thanks for the reply!

Hi Hillary, I can't find any record of you coming in or calling in our system. However, I believe you talked with us. Thank you for not having doubt in our competency. Though I would like to let you know that we would have, without a doubt, found those warranties and sent you to a dealership to have the work done for free. We've had many customers that could attest to this. It would be incredibly dishonest for us to do anything else.

- Ervine's & Grand Rapids Hybrid
5

Ervines is the best! They go above and beyond typical auto service. Professional, trustworthy, and loads of integrity. If you want to know you’re getting the right service the right way, take your car here!

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