5

The customer service and communication is 2nd to none. Their use of technology, texts, emails, pictures, quotes and payments is also very efficient and user friendly. Highly recommended. Oh, and the service is top notch!

Paul, thank you for trusting us with your truck! We appreciate the kind words both in this review and in person. We're looking forward to seeing you again in the future.

- Ervine's Auto Repair & Grand Rapids Hybrid and EV
4

5

We are very happy with Ervine’s service. And appreciate their honesty!

5

Big THANK YOU goes out to everybody at Ervines. They did a complete engine replacement on my truck. They were up front and always keeping me informed of the whole process. Working mostly with Megan and Steve was Great!! Really liked the fact that they were always HONEST about all the facts even when the news was bad, then going over the options over a cup of BIG E coffee. Thank you Jamie for allowing Megan to share your Special cabinet treats with me! GREAT STAFF,GREAT WORK , Great place to bring your autos for any problems. Thanks again!!!

Steve, we appreciate your trust in us over the years. We know how much you love your truck and are so happy that we've been able to give it new life. We're here when ya need us!

- Ervine's Auto Repair & Grand Rapids Hybrid and EV
5

Chrysler Pacifica hybrid. They were very knowledgeable on the phone and were able to resolve the problem quickly. Very important, as we have a fleet and down time costs money. Their facilities are spotless and staff extremely friendly.

5

Everyone was incredibly friendly and super helpful. The team did a fantastic job getting my car back on the road.

Max, thank you so much for your review! We are glad you gave us the chance to help you out. We'll see ya down the road 👋🏼🚗

- Ervine's Auto Repair & Grand Rapids Hybrid and EV
5

I just purchased a used hybrid car took it here for some preventative maintenance. They were very helpful with knowledgeable advice, and experience with the hybrid cars. They explained the repairs and what was found once they got into the repair. I trust their opinion, and will be bringing my car back for future services.

Thank you for your review Ryan. We love hybrid vehicles and making sure our customers are happy in theirs. We hope to see you again -- but not too soon!

- Ervine's Auto Repair & Grand Rapids Hybrid and EV
5

Here's the 2+1 review. First, Ervine's communication and customer service program is outstanding. From the comfort of my browser I reviewed the detailed inspection record (complete with photos and estimates) of my vehicle together with the Service Manager. This is not only convenient, but offers a transparency that is confidence building. Second, everyone I worked with at Ervine's treated me as if we had a relationship long before I walked through their door for the first time. I have the sense they've never met a stranger. The plus 1 is they have a guaranteed returning customer who will also recommend them to anyone in need of auto service.

5

These guys never disappoint… Had to In-N-Out in one day to fix my AC

5

I have been relying on Ervines for years with trusting them on their expertise. Always can count on them. The whole crew is great and I wouldn't go anywhere else.

Ervine's Auto Repair & Grand Rapids Hybrid and EV is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Ervine's Auto Repair & Grand Rapids Hybrid and EV (616) 532-6600 if you have any issues in accessing any area of our website.